1994
BS Accountancy
Far Eastern University
More Info About Me
I am a BS Accountancy graduate with a long line of experience in accounting and auditing jobs in different lines of business. I have strong analytical skills with regard to financial fraud investigation, online banking operations, as well as customer service. I work with minimal supervision, I am a team player, and I am critical to detail.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2023
Ubiquity Global Services, Inc.
(Risk Analyst)
Gathers data regarding customer’s claim, investigates customer’s account using necessary tools, communicates the outcome to customer via email, and provides necessary documents regarding the outcome of the claim.
2016
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2019
Teleperformance
(Senior Customer Service Executive)
Answered incoming customers through chat with regards to account issues, product problems, service questions, and general concerns, responsible for working and maintaining a high level of professionalism to establish a positive rapport with customers, and updated customers’ information in the customer service database. Processed customer complaints and concerns.
2015
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2015
The Flight Shop, Inc.
(Accounting Assistant)
Prepared check vouchers and reconciled accounts, prepared monthly report and payment of government remittances, posted and updated official receipts on Accounts Receivables and Accounts Payables master list record, and prepared weekly summary and aging of Accounts Receivables.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.