2022
Bachelor in Secondary Education
Quezon Institute of Technology
More Info About Me
I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I have worked in the BPO industry for almost a year, which trained me to have a better mindset on all things. I have the initiative to perform tasks that I consider helpful to the business and to be able to suggest improvements and innovations along the way.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Teleperformance (BPO company)
(Customer Service Representative)
- Provide effective and timely resolution of various customer inquiries and concerns.
- Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
- Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
- Responded to customer requests for products, services, and company information.
2022
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2023
PRULife UK, Cagayan De Oro City, Philippines
(Financial Advisor (Part-time))
Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
2020
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2021
Municipality of Quezon Bukidnon
(Admin Assistant)
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
My Services
General Virtual Assistant
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Product Researcher
Collecting information on customer preferences and attitudes toward various brands or products.