2005
Associate in Hotel and Restaurant Management
Don Martin Montessori (College Division)
More Info About Me
My Skills and Competencies
Sales
Lead Management
Project Management
Team Management
Data Entry
Account Management
Certificates
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My Experience and Education
2019
-
Current
Deltek Systems Philippines, LTD.
(Account Manager)
Engaging C-Level contacts for an account review and overall account health check through outbound calling, email, and Sales Navigator.
Handling customer presentation via Zoom using PPT slides.
Educate customers of solutions based on their needs.
Help build the urgency to make a decision through different methodology.
Assist customer through the entire sales process.
Mastery of Gsuite and Salesforce for customer database and other filing needs.
Mastery of Google calendar for appointments booked.
2018
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2018
Nowcom Philippines
(Spanish Customer Service)
2011
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2017
Convergys Philippines
(Team Manager)
> Supported small business owners who is using Quickbooks through inbound calls.
> Educated and guided agents on how to help small business owners day to day business transactions into Quickbooks.
> Educated and guided agents on how troubleshoot data entry issues that resulted to faulty business reports.
> Took escalated cases with complex accounting and Quickbooks troubleshooting.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Quickbooks Data Entry-Bookkeeping
7 years of experience working with small business owners in managing, capturing and recording transactions in Quickbooks