2011
Associate course of Computer Hardware and Servicing
Datamex Institute of Computer Technology
More Info About Me
I'm a customer-service professional with over 10+ years of combined experience in customer service, store management, airline reservations, and admin-related tasks. Working in both office and food & beverage settings taught me how to stay organized, handle busy environments, and communicate clearly with customers and teams. I also work as a freelance tattoo artist and event decorator, which enhances my creativity and attention to detail. I thrive in roles that combine customer interaction, problem-solving, and artistry.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Property Management
Customer Service
Certificates
My Experience and Education
2024
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2025
Meraki Space
(Property and Social Media Manager)
• Manage unit rental operations including listings and inquiries
• Create and manage social media and online listings to drive tenant leads and occupancy
• Respond to rental inquiries and convert leads into scheduled viewings and leases.
• Monitor market trends and optimize pricing and content to maximize rentals
2023
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2025
OZO cafe : kuwait
(Store Manager/Barista)
• Prepare a variety of hot,iced and blended drinks using espresso machine, commercial blender and other kitchen Equipment.
• follows proper drink presentation and garnish.
• manage day-to-day operations of the cafe.
• maintain updated records of daily,weekly and monthly revenues and expenses.
• ensure all cafe areas are clean and tidy and ensure all items expiry are updated.
2017
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2023
Froyo Cafe : kuwait
(Store Manager)
• Greeting and serving customers,and attaining daily service level and customer satisfaction.
• Handle customers question and complaints.
• Advise staff on the best way to resolve complaints and deliver excellent customer service.
• maintain restaurant inventory.
• maximize Company sales goals by directly coaching staff on selling techniques.
2014
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2017
Wipro BPO Ltd., Inc.: Philippines
(Customer Service Representative/ General Back Office)
• Airline reservation and Ticketing .
• Handle both outbound and inbound calls.
• Responds to complaints and resolved issues in a timely manner.
• Complete customer transactions and generate travel documentation and detailed itineraries.
• contact customers to advise on travel changes and to confirm reservations.
• Respond professionally to a wide variety of contacts by phone and e-mail.
My Services
Social Media Management
Promote unit rentals using Facebook Page and Business Suite to increase visibility, leads and occupancy.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Property Manager
Full-service property manager managing short-term rentals across Airbnb, Agoda and Booking.com platforms.
Customer Service
Handles inbound and outbound calls, resolving customer concerns and ensuring service quality standards.
Chat/Email Support
Provides accurate assistance via chat and email, addressing inquiries efficiently while maintaining professional communi