2007
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Dr Carlos S Lanting College
More Info About Me
My colleague calls me Febs, I always have natural passion and dedication to my work as I have been part of a BPO industry for a year or so and during those times I receive compliments and appreciation for doing my job well done. I have my own belief of taking responsibility for my own development by willingness to be trained, accepting advices and a good listener and always set myself that I should be a good contributor to a company where I work and be loyal but at the same I can friendly also.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
KMC
(Chat Support Representative)
Taking queries and provide answers through chat.
2021
-
2021
Sykes
(Back Office Agent)
Receiving and answering emails to escalate process, provide updates and follow ups, collaborate with other parties and seek additional information to provide good results
2020
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2020
Startek
(Customer Service Representative)
Take costumer calls and provide effective and satisfactory to their queries and concerns, providing clients of new products and services by the company,
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.