2012
Bachelor of Science in Information Technology
AMA Computer University (2008-2012
Getting to know me
Hey I'm Fe Ann
I’m an Information Technologist with a passion for technology and problem-solving, now transitioning into the world of virtual assistance. With a strong foundation in IT, I’m skilled in IT like network management, software troubleshooting, or database administration, but I’m also enthusiastic about learning the ins and outs of the virtual assistant space. I see the role of a Virtual Assistant as an opportunity to combine my tech expertise with my desire to support businesses and professionals with various administrative and operational tasks.
My career in IT has given me a strong problem-solving mindset, which I’m excited to apply to the virtual assistant world. I thrive on finding solutions, whether it’s optimizing a network or streamlining an administrative workflow. I’m motivated by the potential to create efficiency in businesses and help clients grow by providing both technical support and organizational assistance.
I’m excited about the potential to merge my two passions: technology and virtual assistance. I see both areas as complementary, and I’m eager to continue developing my skills in virtual assistance, especially in tasks that blend organizational support with tech solutions.
Information Technology
System and Network Management, Programming, Scripting and Software, Hardware Troubleshooting
Data Entry / Web Researcher
SEO Specialist
Social Media Management
Graphic Designer
Content Creator
Certificates
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My Experience and Education
June 2011
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October 2011
Philippine Ports Authority Dumaguete
(On the Job Training)
•Assisting in preparing and organizing documents, reports, and correspondence.
•Filing and maintaining records related to port operations and management.
•Handling phone calls, emails, and other communications as assigned.
•Inputting and managing data related to cargo movements, vessel schedules, and port statistics.
June 2012
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December 2013
SPI Global Inc. (BioMed Central Journal)
(Typesetter)
•Format text for various online platforms, adjusting fonts, spacing, line breaks, and headers to ensure a professional look and readability
•ensure that all typography follows the publication’s style guide, maintaining consistency across all articles, blog posts, or other content types
•work on designs that adapt to different screen sizes (like mobile, tablet, and desktop). Ensure text remains readable and aesthetically pleasing across all devices
•work with images, infographics, and other visual elements, ensuring text flows correctly around these visuals without disrupting the layout
December 2013
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November 2015
SPI Global Inc. (BioMed Central Journal)
(XML Conversion)
•XML Content Structuring
•Converting XML data into other formats such as HTML, ePub, PDF, or JSON depending on the publishing needs
• various publishing systems, content management systems (CMS), and digital delivery platforms (e.g., eBooks, websites)
•Applying XSLT to transform XML data into readable formats (e.g., HTML or PDF) by defining how content should be displayed
•Debugging XML Errors
•ePub and Digital Publishing
November 2015
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December 2017
SPI Global Inc. (BioMed Central Journal)
(Datasetter)
•Ensuring that content (such as articles, media, or posts) is organized in a consistent and structured format, often using databases, spreadsheets, or content management systems (CMS).
•Running checks on datasets for errors, inconsistencies, or missing data and ensuring that the final product is of high quality
•Addressing and resolving issues related to incorrect or missing data that might affect content presentation or data accuracy
•Quickly identifying and fixing any technical or data-related problems that could impact the publication or user experience
May 2021
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June 2022
Smiles On Demand
(IT Specialist)
•System and Network Management
•Technical Support for Employees- Providing ongoing technical support to employees within the BPO, addressing issues like hardware malfunctions, software glitches, or network connectivity problems
•Implementing security protocols to ensure sensitive client data is protected from breaches. This includes setting up firewalls, antivirus software, encryption, and secure access controls
•Software Installation, Maintenance, and Updates
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphics Design
Develop creative concepts and design solutions that align with project objectives and brand guidelines.
SEO Specialist
Conduct thorough keyword research to identify relevant and high-traffic search terms. Optimize website content, includin