2016
Bachelor of Science in Computer Science
Kolehiyo ng Lungsod ng Lipa
More Info About Me
As a dedicated Virtual Assistant, I bring a unique blend of expertise in social justice, disability inclusion, and creative team management. With extensive experience in B2B lead generation and a deep understanding of administrative processes, I offer tailored support to help businesses streamline operations and achieve their goals. I am proficient in Microsoft Office Suite, Google Workspace, and a range of project management and research tools, ensuring efficiency and organization in every task. My commitment to detail and passion for social equity guide my work, making me a reliable partner in both day-to-day operations and strategic initiatives.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Taskus, Inc.
(Customer Service Representative || Subject Matter Expert)
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
2019
-
2022
Cooltalk Language Center
(ESL teacher)
Responsible for teaching English as a Second Language to non-native speakers.
Teach classes, evaluate student progress, and provide feedback to students and parents.
2018
-
2019
New Time Hotel Supplies
(Admin Assistant)
Answer and direct phone calls
Organize and schedule appointments
Write and distribute email, correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact lists
Book travel arrangements
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.