Hey I am Faye Angelica

More Info About Me

I have been a customer service representative for one of the BPO company here in the Philippines. I was one of the performer of the team that leads me to become a more productive employee to do special tasks. After 2 years, I was endorsed as a technical support, handling complains of the customer and managing their accounts. Because of these, I was able to instill and maintain a delivery of high standard service, which helps me identify my own needs of improvement.
I applied for the position of Workforce specialist and got the job. This time, my knowledge in reporting has grown without me noticing in just using MS Excel, MS Access and Outlook.
My expertise is in Data Entry doing administrative tasks.
As stated on the summary of my skills, I am pretty much flexible with the tasks that I will be designated to do. You can depend on me that I will never abandon a task and you won't have a hard time contacting me. You'll find that this is why I am efficient; I'll always be there at your back and call.
In any case you would require me to learn a specific program for this job, I am confident that you wouldn't spend a long time training me. In fact, I might as well learn it myself, like most programs that I know now. I can assure you that I can easily adapt to any sort of training or program that the job requires me to. I'm a person that requires minimum supervision once I've learned the ropes.

Faye Angelica Piano
Manila, Philippines
Freelancer
View Work Hire Me

My Skills and Competencies

Social Media Management
Data Entry
Content Creator

Certificates

GVA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2015
Bachelor of Science in Information Technology

Cagayan State University

2022 - 2024
Accenture
(Workforce Services Associate)

Gathers, interprets and uses complex data to develop actionable steps that will improve processes and optimize results.

2021 - 2022
Infocom Technologies
(Technical Support Representative)

Help customers troubleshoot issues.

2020 - 2021
Infocom Technologies
(Real Time Analyst)

Responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Customer Service

Delivering exceptional customer service and promptly addressing inquiries and resolving issues.


Works

Data Entry

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Manila,
Philippines


Copyright © Myprofile.ph