2018
Bachelor in Physical Education
Polytechnic University of the Philippines
More Info About Me
A responsible self-starter with strong communication skills, creative, resourceful, and a flexible professional who enjoys learning new skills and works well independently or with a team. I am able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
My Skills and Competencies
Customer Support
Medical Virtual Assistance
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2024
-
Present
Freelance Virtual Assistant
(General Virtual Assistant)
• Handling administrative tasks depending on clients' needs.
• Provide general assistance by evaluating the business's demands.
2023
-
2024
Arizona Advanced Surgery
(Medical Virtual Assistant)
• Managing inbound and outbound calls, emails, and other inquiries.
• Scheduling patient appointments and surgeries.
• Handling insurance verification, prior authorization, medication refills, and payment processing.
• Coordinating with insurance companies and providers regarding patient care.
• Other administrative tasks
2023
-
2023
Molina Healthcare
(Senior Process Executive)
• Case management
• Retrieving patients' medical records in the US.
• Data entry and document sorting.
2022
-
2023
Sharecare
(Senior Process Executive)
• Managing back-end customer support.
• Resolving cases for patients.
• Coordinating with insurance companies and providers to resolve patients' concerns.
2022
-
2022
Amera Solutions
(Patient Care Coordinator)
• Managing dispatch calls and customer support (inbound and outbound calls, emails, and chat).
• Generating sales and appointment setting.
2020
-
2022
Optum Global Solutions
(Customer Service Representative)
• Accepting all incoming calls and making outbound calls.
• Coordinating with patients, providers, pharmacies, and insurance companies.
• Providing information about mail order status and processing returns.
• Processing insurance claims, prescription refills, and payments.
• Appointment setting
2019
-
2020
Jubilee Christian Academy
(Physical Education Teacher)
• Educating students on Physical Education through innovative learning.
• Evaluating students' growth and athletic abilities.
• Contributing to the development of the school's curriculum guide and performing a variety of administrative tasks.
2018
-
2019
Anytime Fitness
(Brand Ambassador)
• Lead generation
• Social media management
• Driving and increasing the company's profit through sales and marketing.
• Developing and implementing marketing campaigns and strategies to build brand awareness.
My Services
Medical Virtual Assistance
Provide assistance relating to US healthcare such as patient scheduling, insurance verification, prior authorization.
Customer Support
Manage phone calls and other customer service inquiries to assist the business.
Social Media Management
Analyze engagement data, identify trends in customer interaction, and plan digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.