2015
Bachelor of Science in Engineering Management
Mapua Institute of Technology
More Info About Me
Versatile professional who has worked in many different jobs. I have been a fraud analyst for 12 years and have done a lot of different things. I am good at adapting to new situations and can do many different tasks. I am versatile in problem-solving and can work with different types of people.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2022
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2024
Upwork Global Inc. (Palo Alto, California)
(Payment Risk Agent)
• Review flagged transactions generated by our fraud detection systems and determine risk and status of users.
• Analyze transaction patterns and respond quickly to high-risk situations.
• Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss.
2017
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2022
WHG Customer Services (Philippines)
(Quality Analyst)
• Determined root cause of deviations and non-conforming results and implement appropriate corrective and preventive actions throughout the product development process.
• Drafted process improvement projects and performed calibration for process improvement.
• Scrutinized internal audits and CSAT surveys to verify quality and improve the process to meet customer satisfaction.
2012
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2017
WHG Customer Services (Philippines)
(Risk Analyst)
• Gathered evidence, which included deposit transactions, gameplay, and account profiling for analysis.
• Analyzed large amounts of data to find patterns of fraud and irregularities.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
2022
-
2022
Magic Inc. (Philippines)
(Magic Dedicated Assistant)
• Managing emails and responding to inquiries.
• Creating and updating spreadsheets, documents, and presentations.
• Organizing and maintaining files and documents in cloud storage.
2020
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2021
Valor Media Inc. (USA)
(Administrative Support Specialist)
• Answer and direct phone calls, respond to emails, and provide information to visitors
• Prepare, edit, and proofread correspondence, reports, and other documents
• Maintain filing systems, order office supplies, and organize files
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.