2015
BS Information Technology
Northen Bukidnon State University
Your Complete Solution Provider
I am a detail-oriented and motivated virtual assistant with over 7 years of professional experience. During my journey, I spent 3 years as an administrative assistant where I gained intensive knowledge in data entry and appointment setting. Additionally, I have 4 years of experience in a BPO environment, specifically focusing on medical virtual assistant tasks. This allowed me to develop extensive knowledge and expertise in medical coding, billing, and claims processing. With a bachelor's degree in Information Technology, I possess a strong understanding of various technological tools and systems in the healthcare industry.
Recognized for my positive mindset, I thrive in dynamic settings and continually strive to improve processes for maximum efficiency. My highly organized and adaptable nature enables me to handle diverse tasks effectively. I am tech-savvy and adept at quickly learning and utilizing new software, making me a valuable asset to any team. Moreover, I am deeply committed to delivering high-quality work and actively contributing to the success of my clients.
My Skills and Competencies
Dental Virtual Assistant
Inbox Management
Calendar Management
Medical Virtual Assistant
Social Media Management
Data Entry
Certificates
My Experience and Education
2019
-
2023
CONDUENT BUSINESS SERVICES PHILIPPINES, INC.
(Assistant Team leader)
· Answering incoming calls and responding to customer inquiries: Member's benefit, claim status, authorization requirement, appeals, etc.
· Escalating queries and concerns
· Coordinates with supervisors regarding daily reports.
· Mentors newly endorsed agent in taking calls.
2018
-
2019
MAMBATANGAN MILLING CORPORATION dba BOUNTY FRESH
(ADMINISTRATIVE ASSISTANT)
· Performing general office duties such as ordering supplies, filing, and sending emails.
· Managing schedules for staff members.
· Conducting inventory and compiling data as requested by management.
· Assisting with the organization and planning of meetings, conferences, and events.
· Maintaining and updating files, databases, and other office systems.
2016
-
2018
REPUBLIC BISCUIT COMPANY (REBISCO)
(ADMINISTRATIVE ASSISTANT / QUALITY ANALYST)
· Developing and implementing quality control procedures and guidelines to ensure that products meet established quality standards.
· Collaborating with production teams to ensure that quality control procedures are properly implemented and adhered to.
· Maintaining quality standards for the packaging materials that your company produces. This includes determining specifications for raw materials, ensuring product consistency, and establishing testing protocols.
My Services
Medical VA
Schedules appointments, handles billing, coordinates insurance, and responds to patient inquiries.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Dental VA
Insurance verification from eligibility, benefits, claim status, and other provider concerns.