Hi I'm Fatima. I am 28 years old. I am a customer service professional with 5 years of experience working in hotel and restaurant set up. I have a friendly disposition and upbeat attitude in a customer interactions. I have an excellent customer service skills and can work under pressure. I'm a fast learner and can do multi tasking. When I have a free time I love watching Korean series, eating and travelling. Currently i worked remotely as an shopee affiliate marketing where I review and promote shopee products.
MMC CAST (Metropolitan Medical Center College of Arts, Science and Technology)
Promote shopee products to social media.
(Restaurant Waitress, Receptionist, Banquet Staff, Restaurant Sales Representative, Bartender reliever and Cashier)
Job Description:
Displays a professional, friendly, hospitable, and welcoming demeanor
Greet and seat customers, answering phones, take customers' orders, serve food and beverages Is able to accommodate guests' requests to the best of his/her ability making the guest feel comfortable
Provides level of service consistent with established standards in every aspect
Follows up with guests regarding any service issues; reports any and all guest concerns to the manager on duty
Maintains a strong sense of urgency and the ability to multitask
Completes assigned side-work including set up, inventory, cleaning and restocking
Operate POS terminals to input customer orders, swipe credit cards and enter amounts received.
Fully trained in cash handling procedures: cash drops, end of shift reports, etc.
Present, promote and sell products/services using solid arguments to existing and prospective customers regarding the restaurant or banquet.
Preparing alcoholic or non-alcoholic beverages for bar
Performs other duties as requested by manager
Greet customers, take orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
Input orders into a point-of-sale system and accept payment and put it on cash register
Work together with the kitchen team to prepare foods such as chicken, sandwiches, pasta, soups, and fries while following cooking instructions, safety procedures, and sanitary
requirements.
Use specific kitchen machinery such as ice cream dispensers, soft drink dispensers, and espresso machines to create customized hot and cold beverages to customers’ preferences.
Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils.
Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.