2018
Bachelor of Science in Accountancy
Polytechnic University of the Philippines San Pedro Campus
More Info About Me
Empathic customer service specialist with 2+ years of experience in the BPO Industry. I provide quality solutions for customers’ questions and complaints with immense attentiveness and understanding. I am extremely stress resistant and I am good at effective time management. I’m looking for opportunities to grow further in the business development domain.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Ibex Global
(Customer Service Champion- Chat and Email)
• Receives and promptly provides superior real-time support to customer queries, solve problems and troubleshoot.
• Properly document's each customers question or problem as well as the resulting answer or solution to help improve the organization's overall functionality and efficiency.
• First point of contact for any website errors and other technical problems for troubleshooting and report the issue to the Back Office Department in order to solve the problem as quickly as possible.
2019
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2020
Venice 66 Fashions, Inc. (Vans Philippines)
(Accounting Associate)
• Managed the Accounts Payable section in the Accounting Department (suppliers/contractors/ forwarders) in an efficient, timely manner.
• Worked with accounting systems- Quickbooks and SAP Business One- simultaneously for processing billing statements and invoices.
• Answered all calls/emails from suppliers and contractors of Vans for billing clarifications and collection updates and renewed business permits in Vans Stores for Naga and Legazpi.
2018
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2019
Capital One Philippines Support Services Corp.
(Customer Service Representative (CSR))
• Provided quality service to U.S. credit card consumers with regards to general and complicated inquiries and conflicts with their accounts ranging from newly-opened to closed.
• Offered creative solutions with efficiency, enhancing and strengthening customer-company relationship built with trust and credibility.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.