2019
Bachelor of Secondary Education major in English
Kolehiyo ng Lungsod ng Lipa
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
CLA title and escrow
(Title Processor)
-Schedule appointments with borrowers for signing/closing
-Assign notaries for the signing/closing
-Monitor incoming emails and respond promptly.
-Open new deals and input all the documents and information in Qualia
-Order payoffs, HOA statement, Lien Certificate, Survey, and additional fees that need to collect
-Communicate with Lenders, associations, and third parties to order payoff statements, home owner's association
statements, and ground rent assessments.
-Monitor all files of the assigned processors to assure that we are on track and ready for closing
-Maintain the Quality of service by doing Quality Control prior to closing
2019
-
2020
Alorica Philippines Inc.
(Customer Services Representative)
-Respond to telephone or live chat inquiries
-Listen attentively to customer needs to ensure a positive customer service experience
-Providing quality services to customers and associates inquiring about the status of orders
-Process refund and replacement for unsatisfied and damaged products
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.