Dive into seamless Short-Term Rental success with me by your side. Armed with a rock-solid background, I'm here to elevate your Short-Term Rental business, mastering the ropes of AIRBNB, VRBO, and BOOKING.COM.
Consider me your comprehensive solution – from setting up listings and coordinating with cleaners to optimizing operations, fine-tuning pricing, communicating with guests, and making pivotal decisions on your behalf. So, kick back, relax, and let me redefine your Short-Term Rental venture into a worry-free experience.
I don't see virtual assistance as merely a job; it's a career I'm passionate about. With over eight years of experience in customer service and Property Management, I bring a wealth of expertise to tackle diverse tasks for business owners, entrepreneurs, and busy professionals like yourself.
Dr. Carlos S. Lanting College
A degree program that prepares students for careers in the hospitality industry The program typically covers a range of subjects, including:
1. Business management
2. Food and beverage management
3. Hotel operations
4. Tourism and hospitality
5. Event management
Responsible for managing and overseeing short-term rental properties listed on Airbnb. The job involves a range of duties, including guest communications, property maintenance, and financial management.
★ Responding to inquiries, booking requests, and messages from guests in a timely and professional manner.
★ Coordinating and overseeing cleaning services, performing regular maintenance and upkeep of the property, and addressing any repairs or issues that arise
★ Developing and implementing strategies to attract guests and promote the property on Airbnb and other platforms
★ Monitoring and responding to guest reviews, and taking appropriate steps to address any issues or complaints.
Developing and implementing social media strategies to increase the courier service's brand awareness, engagement, and followers.
★ Creating and publishing content across various social media platforms, including Facebook, Instagram, and LinkedIn.
★ Posting and updating customers about promotions and operation updates.
Tracking and analyzing social media metrics, such as engagement rates, click-through rates, and reach, to measure the effectiveness of social media campaigns.
★ Creating and designing posts and updates to ensure social media content is visually appealing and aligned with the courier service's brand guidelines.
Build a deep understanding of our customers and property owners by analyzing and interpreting our data on customer needs.
★ Act as the first point of contact for our owners and guests who have questions or require support.
★ Complete all customer operations tasks to a high level of service, including but not limited to onboarding, guest bookings, cancellations, and inquiries.
★ Deal with Hosts and guest issues and offer comprehensive support
Assisting clients in planning and booking their travel arrangements.
★ Researching and keeping up-to-date with travel industry trends, deals, and discounts.
★ Handling bookings, payments, and refunds for clients.
★ Conducting regular quality audits of calls, chats, emails, and other customer interactions to ensure compliance with company policies and standards.
★ Developing and implementing quality standards, policies, and procedures for the BPO operations.
Management and optimization of a brand's presence on social media platforms to build a strong online presence.
Gathering and entering data from sources into a computer system and conducting online research to gather information
Managing and overseeing vacation rentals with a business-oriented approach and utilizing data analysis techniques.
"I had never hired a virtual assistant, and I thought it was a risky move at first, but hiring Farrell as my VA turned out to be one of the most beneficial decisions I made for my vacation rental business. He was friendly and dependable, and he completed all tasks assigned to him with responsibility.
"Farrell was incredibly efficient and reliable. he always completed tasks on time and communicated with my team professionally. This made my life so much easier, as I didn't have to worry about whether or not things were getting done. He was so friendly, skilled and knowledgeable. Can't wait to work with him again"
