2008
Bachelor of Science in Economics
University of the Cordilleras
More Info About Me
I am a dependable and committed worker. I've had a variety of jobs, but they all involved dealing with clients or customers. I work to satisfy the demands of my employers, coworkers, and customers/clients with a professional attitude. In order to work and provide a better financial future for my kid and I. I am a single mother currently searching for a part-time position. I pick things up quite quickly and can adjust to new situations, so if given the chance, I can contribute to any workplace.
My Skills and Competencies
General Virtual Assistant
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2024
Concentrix - eBay
(Customer Service Representative)
Dedicated and customer-focused professional with extensive experience in customer service and support, specializing in e-commerce platforms. Proven track record of resolving customer issues efficiently, improving customer satisfaction, and maintaining high standards of service quality. Experienced in handling a diverse range of customer inquiries and providing tailored solutions to enhance the customer experience.
2013
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2020
Sitel Philippines Corporation - AT&T, Macy’s and Bloomingdale's
(Customer Service Representative)
Experienced and dedicated customer service professional with a strong background in retail support, specializing in handling inquiries and resolving issues for AT&T, Macy’s and Bloomingdale's customers. Demonstrates excellent communication skills, a strong commitment to customer satisfaction, and the ability to manage high call /chat/email volumes efficiently. Skilled in troubleshooting technical issues, and providing personalized solutions to enhance the customer experience. Adept at working collaboratively in fast-paced environments to meet and exceed performance targets.
My Services
Graphic and Video Editing
Experienced in using Canva as a tool for digital editing. Other tools used: Capcut Elevenlabs Hyperbooth
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.