2014
Bachelor of Science in Information Technology
St. John Paull II COllege of Davao
Your Next Rockstar GVA
Goal Oriented , Friendly and Customer service specialist | Desktop Support Assistant Manager with extensive experience resolving escalated customer complaints and issues . Creative problem solver providing a permanent solution.Seeking a position to continue career growth into management.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2023
-
2024
Teleperformance Company
(Assistant Manager Desktop Support Engineer)
- Adequate Understanding of the Business Process Outsourcing Industry
- Highly Adept at the use of communication tools not limited to Microsoft Office , Outlook. Microsoft Teams
- Above average skills relevant in computing technology processes, principles and tools
- Problem Solving & Decision-Making, office automation products & peripherals, network security, desktop software, hardware and networking
- Possess above average written and spoken English Communication Skills
- Above Average Feedback & Coaching skills applied to a diverse group of users team
2022
-
2023
Teleperformance Company
(Lead , Desktop Support Engineer)
- Installing Computer hardware and softwares at the supported centers
-Assisting in the creation, updating and management of software drive images
- Repairing and upgrading computers as needed
- Providing tier 1-3 level support on technical issues
- Any other duties that the Director of Desktop Support may find necessary
-Average Feedback & Coaching skills applied to a diverse group of users team
2015
-
2022
Teleperformance Company
(Desktop Support Engineer)
- Assisting with the support of all aspects of LAN- based networking
- Assisting in the installation and maintenance of voice systems to support call flow
- Cabling new and existing locations for new network, phone and other equipment
- Provide tier 1 level support
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.