Expert VA Support for Your Logistics Needs – Ewin Jay

EXECUTIVE SUMMARY

⭐⭐⭐⭐⭐ "Jay has been with our company since December 2024, and she has brought immense value to our company. She's very detailed, a problem solver, handle contract negotiation well, and can manage the a company remote tasks easily!" -Abzi Freight and Logistics (Client)

⭐⭐⭐⭐⭐ "Great communication, no problems at all, kind person
finished the job so fast without any problems Highly recommended" - @SabaBregvadze

⭐⭐⭐⭐⭐ "Thanks. Great work indeed." - Phil B. @MKA2018
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- Struggling with shipment coordination, scheduling, and visibility in your freight brokerage?

I help streamline operations and improve communication for shippers, carriers, and customers—tailored to your needs, not a cookie-cutter approach.

Let’s simplify your supply chain and boost profitability.

Schedule a call: "https://calendly.com/ewinjayd/book-an-appointment"

Message me to get started!

Ewin Jay D. Dela Peña
Paranas, Philippines
Freelancer
View Work Hire Me

My Skills and Competencies

EMAIL / INBOX MANAGEMENT
CALENDAR MANAGEMENT
Executive Virtual Assistant
Travel Agent
Data Analyst/ Data Entry Specialist
Freight Broker
Truck Dispatcher
LTL Specialist
Truckload Specialist
Logistic Manager
Account Manager
Track and Trace Representative

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018
Computer System Servicing National Certificate II (NCII)

2009
Diploma in Information Technology

STI College Tacloban

December 2024 - Present
ABZI FREIGHT AND LOGISTICS
(OPERATIONS MANAGER/ MANAGER)

• Broker & Client Relations - Build and maintain strong relationships with brokers to
secure profitable loads, negotiate fair rates, and ensure smooth communication
between all parties.
• Fleet Coordination & Driver Support – Work closely with dispatchers and drivers to
optimize routes, resolve on-the-road challenges, and ensure timely deliveries while
prioritizing safety and compliance.
• Operational Efficiency & Growth – Oversee daily operations, streamline processes, and
collaborate with company owners to improve profitability, reduce downtime, and scale
the business effectively

November 2021 - Present
SUERTE TRAVEL AND TOURS (Part time Job)
(ADMIN SUPPORT/SALES REPRESENTATIVE/TRAVEL AGENT)

• Office Operations and Document Management: Organize digital and physical documents for easy team access. Coordinate office logistics, including supply orders and vendor relations. Maintain accurate database entries and generate reports to support business operations.
• Sales Lifecycle Management: Engage with customers via calls, emails, and meetings to understand needs, present products, monitor sales performance, track targets, negotiate terms, close deals, and ensure satisfaction.
• Travel Services Management: Plan, book, and personalize travel itineraries for clients, ensuring a seamless experience from booking to journey completion. Provide dedicated customer support and resolve issues promptly.

October 2022 - September 2024
Best of Bharat (Part time Job)
(VIRTUAL EXECUTIVE ASSISTANT/ VIRTUAL ADMIN ASSISTANT)

• Calendar Management: Schedule and organize appointments, meetings, and events to optimize executives' time.
• Email Management: Monitor, prioritize, and respond to executives' emails, ensuring timely and effective communication.
• Document Preparation: Create, edit, and format reports, presentations, and other documents to support business activities.

July 2020 - May 2022
BLGU Barangay Pabanog, Paranas, Samar
(ADMIN SUPPORT/ DATA ENTRY SPECIALIST/ EXECUTIVE ASSISTANT/ BARANGAY SECRETARY)

• Accurately input and update information into databases or systems, ensuring data integrity and completeness.
• Assist in office management tasks such as scheduling appointments, managing correspondence, and organizing files.
• Provide support to executives or leaders in tasks such as meeting coordination, document preparation, and handling administrative requests.

July 2021 - December 2021
The Super Thinker Store Beauty & Personal Care (CC Cream) (Part time Job)
(AMAZON PRODUCT RESEARCHER)

• Market Analysis: Research profitable product niches and trends on Amazon by analyzing competitors, sales data, customer reviews, and market demand.
• Product Sourcing: Identify and evaluate suppliers and manufacturers, negotiate prices, assess product quality, and ensure reliable supply chains.
• Data Management: Organize and maintain detailed records of product research, including sales projections, cost analysis, and profit margins to make informed product decisions.

February 2021 - August 2021
The Caress Store - Beauty & Personal Care (Soap) (Part Time Job)
(AMAZON PRODUCT RESEARCHER)

• Keyword Research: Identify relevant keywords to optimize product listings and improve search visibility on Amazon.
• Competitor Monitoring: Continuously track and analyze competitors' products, pricing strategies, and marketing tactics to stay ahead in the market.
• Product Listing Optimization: Assist in creating and optimizing product listings, including titles, descriptions, bullet points, and images, to maximize conversions.

May 2016 - March 2020
MVWENCY TRAVEL AND TOURS
(ADMIN SUPPORT/ SALES REPRESENTATIVE/ TRAVEL AGENT)

• Offer comprehensive administrative support through document organization, office logistics management, accurate database maintenance, and report generation to bolster business operations.
• Travel Agent Responsibilities: Plan personalized itineraries, book travel arrangements accurately, and deliver thorough customer support throughout trips, promptly addressing any issues.
• Sales and Customer Engagement: Engage with customers via calls, emails, and meetings to understand needs, present products/services, monitor sales performance, track targets, negotiate terms, and ensure satisfaction through deal closure.

March 2013 - March 2016
Microsoft Xbox | Stream Global Svc/Convergys Inc.
(DATA ANALYST/ CASE MENTOR/ QUALITY ANALYST)

• Perform comprehensive data analysis, visualization, and validation to extract insights, create stakeholder reports, and ensure data accuracy and integrity.
• Offer guidance, support, knowledge transfer, feedback, and evaluation to individuals or teams, aiding skill development, problem-solving, and fostering learning and improvement in specific cases or projects.
• Ensure quality by monitoring processes, products, and services for compliance, implementing control measures to identify defects, and analyzing data to recommend improvements for enhanced efficiency and quality.

June 2012 - January 2013
R+L Carrier | Coredata Inc./ FPOSI Inc.
(DATA ANALYST/ QUALITY ANALYST/ TRAINER)

• Perform freight data analysis to identify trends, optimize logistics, improve cost-efficiency, develop and monitor key performance indicators (KPIs) like on-time delivery rates and transportation costs, and utilize forecasting to ensure adequate capacity and resource allocation.
• Ensure freight services meet industry standards and customer requirements through quality audits, identify areas for process improvement in freight handling to minimize errors and optimize service delivery, and monitor compliance with regulatory requirements and quality protocols to maintain operational excellence.
• Develop and implement comprehensive training programs for freight handling, safety procedures, and operational best practices, conduct sessions to enhance employees' skills in freight operations, including handling, documentation, and customer service, and evaluate training effectiveness to improve employee performance and operational efficiency.

January 2010 - January 2012
UPS Freight | Coredata Inc./ FPOSI Inc.
(DATA ANALYST/ QUALITY ANALYST)

• Freight Data Analysis: Analyze transportation and logistics data to optimize operations by identifying trends and insights.
• Performance Monitoring and Forecasting: Track KPIs like delivery times and costs, and use historical data to forecast freight demand for efficient resource allocation.
• Ensure freight processes meet industry and customer standards through audits, streamline handling to reduce errors, and monitor regulatory compliance for operational excellence and customer satisfaction.

March 2009 - December 2009
FedEx Freight | Coredata Inc./ FPOSI Inc.
(DATA ANALYST/ DATA ENTRY SPECIALIST)

• Conduct freight data analysis to identify trends, patterns, and optimization opportunities, then create reports, visualizations, and forecasts to communicate insights and support efficient freight operations.
• Accurately input and update freight-related information (shipment details, tracking info, inventory records) into databases or systems.
• Verify data accuracy and completeness to meet standards and maintain organized documentation for easy access and retrieval of freight transaction information.

My Services

Travel Agent

Sells and coordinates transportation, accommodations, insurance, tours and activities. Advises clients regarding destina

Executive Virtual Assistant

Customer Service, Document Review, Executive Assistant, and Microsoft Access

Freight and Logistics Coordinator

Organizes, tracks, ensures timely, cost-effective delivery of goods while managing docs, carriers and customer updates.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Analyst/ Data Entry / Web Researcher

Look online for data on a wide range of topics; input it into database system : lists of names, products, or numbers.

Testimonials

Author

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Jay has been with our company since December 2024, and she has brought immense value to our company. She's very detailed, a problem solver, handle contract negotiation well, and can manage the a company remote tasks easily!
-Abzi Freight and Logistics

Author

⭐⭐⭐⭐⭐

Thanks. Great work indeed.

Author

⭐⭐⭐⭐⭐

great communication, no problems at all, kind person finished job so fast without any problems Highly recommended


Works

Let's work together !

I am available for freelance projects.
Hire Me

Email
ewinjayd@gmail.com

Address :
Paranas,
Philippines


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