2014
1 year profession in Information Technology
Southeastern Mindanao Institute of Technology
More Info About Me
I have five years of experience in the BPO industry, mostly as a customer service representative. I had some experience with sales and retention, too. I was able to enhance my skills within the five years I worked in the industry. I learned that everything can be learned with perseverance and dedication to work. I am a hard-working person, very keen on details, and open to learning new things. I work almost to perfection; however, nobody's perfect. One thing I can assure you of is that I will let you feel comfortable while your business is growing. You will have full control of your time without the hassle of thinking about the tasks that I do for your business. Also, communication is the best way to understand each other. This helps my work run smoother, and I also apply it to my personal life.
I am a dendrophile. I love the smell of the forest and nature. Sometimes I go to parks that have a lot of trees.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
OP360 Inc.
(Data Analyst/ Chat Support Agent)
As Data Analyst agent, I was assigned in a Furniture firm under Wall Art Department where we sort out painting colors, subject and sizes to make it easier to find their desired painting.
As a chat support agent, I handled all three interactions at once while also receiving emails. This relates to the meal delivery account.
2022
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2022
Meryll Virtual Solutions
(CSR/ Sales)
We do inbound and outbound. We received calls from truck drivers to inquire if a load is available based on their truck capability. We mainly offer loads of lumber or metals. We do outbound calls to truck companies offering a load for them going to specific areas.
2020
-
2021
Siblings International Business Solutions
(CSR/ Sales)
We do receive inbound calls for inquiry about their order, it is a dental laboratory account. We do outbound calls to dental offices, offering our Laboratory to be their supplier for their dental product needs.
2018
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2019
Offsourcing Philippines Inc.
(CSR/Retention Specialist)
We receive inbound calls, assist customers with their inquiries and offer options to those who want to cancel their subscription.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.