2011
Bachelor of Arts in Political Science
Bicol University College of Social Sciences and Philosophy
More Info About Me
Computer literate, proficient in Microsoft Applications ∙ Adept at accomplishing multiple tasks simultaneously and working well under pressure ∙ Highly organized, willing to learn, be trained and improved ∙ Works well even with minimal supervision.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2012
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2015
Banco De Oro (BDO)
(CLIENT SERVICE ASSOCIATE/2)
Served as a front liner in banking business interacting with customers and providing them with information about customer’s account and bank services. ∙ Performed bank transactions like check encashment, telegraphic transfers, savings deposits, withdrawals, issuing negotiable items (manager’s check, gift check), payment collecting, promoting financial institution’s products (loans, mortgages, etc.), business referral (trust, insurance, lending, etc.), cash advances, resolving customer issues, balancing cash drawers, ATM’s and order products for the customer like personal and business checks.
2011
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2012
Accenture Inc.
(Service Desk Analyst, Infrastructure Outsourcing)
Responded to a high volume of calls and emails, providing technical assistance to customers, troubleshooting and repairing all computer and telecommunication systems used by the company. ∙ Organized user complaints and concerns and records data related to an issue in a proper database.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.