Undergraduate
Airline Management
Cebu Aeronautical Technical School
Who Am I?
I'm Eunice and I am an amazing hard working mother of four kids. I have a diverse professional background and six years of devoted experience in the corporate world as a contact center agent. I developed my abilities in effective communication, problem-solving, and customer relationship management during my profession. I showed a great capacity to multitask and prioritize well by juggling the demands of my profession with the obligations of motherhood.
I started a new chapter this year by switching from full-time corporate employee to freelancing. I actively upskilled myself to enter the field of bookkeeping using QuickBooks out of a desire for personal growth and diversification. This change has demonstrated my ability to adapt and my desire to increase my skill set while maintaining a kind and nurturing environment.
Skills
Medical Virtual Assistant
Customer Service Support
Data Entry
General Virtual Assistant
Certificates
My Experience and Education
October 2023
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May 2024
Grammar Electrical
(Customer Service VA)
Responded to customer inquiries via phone, email, or live chat.
Managed bookings for electricians and plumbers.
Assisted customers and technicians with inquiries and issues.
Handled administrative tasks such as report generation, activity booking, and follow-ups on leads and quotes.
2023
-
2023
Propel
(Virtual Assistant)
Taking inbound calls and outbound calls for follow up
Email Management
Data management via Google Sheets
Prechecking student requirements
Sending and replying to emails/google voice SMS
2021
-
2022
Teleperformance
(Tier 2 - Complex Air Team)
Trained for Airline Ticketing using GDS
Rebooking flights and reissue airline tickets
Process refunds
Send email to customers with flight options for rebooking
especially for flight delays/canceled flights.
Engaged in inbound/outbound calls
2019
-
2021
Omega Healthcare Services
(Healthcare Executive)
Consolidate accounts for collection agency.
Consolidate denied claims for onshore review.
Process payments and set up payment plan.
Update COB
File/refile claim to insurance
2016
-
2019
Wipro LTD
(Customer Care Associate)
Engaged in inbound calls only.
Create new airline bookings
Process airline rebooking for delayed/cancelled flights.
Process refunds.
Process payment
Process enrollment for frequent flyer program
My Services
Data Entry
Inputting, organizing, and managing digital information accurately for records and analysis.
Customer Service Support
Supporting clients, resolving issues, ensuring satisfaction through effective communication and problem-solving.
Virtual Assistant
Delivering remote administrative support, managing tasks, schedules, and communications for clients.
Bookkeeping | QuickBooks
Managing finances, records, and transactions remotely using QuickBooks for seamless bookkeeping as a virtual assistant.