Undergraduate
Airline Management
Cebu Aeronautical Technical School
Experienced Virtual Assistant Ready to Assist with Your Bookkeeping Needs
๐ Are you looking for a ๐๐๐๐๐๐๐๐ ๐๐๐
๐๐๐๐๐๐ virtual assistant? ๐ฒ๐๐๐ ๐๐พ๐บ๐๐ผ๐๐๐๐, ๐บ๐๐ฝ ๐ง๐จ๐ฑ๐ค ๐๐พ! ๐ฅ๐๐๐ ๐๐๐ ๐๐!
๐ 8 years total of customer support experience
๐ง๐ปโ๐ป 2 years and counting working as a freelancer
๐ข 7 years of experience working in the corporate set up (Healthcare & Travel industry)
๐๐๐๐ฅ ๐ ๐น๐ฃ๐๐๐ ๐ฅ๐ ๐ฅ๐๐ ๐๐๐๐๐:
๐ ๐๐ช๐๐ก๐๐ฉ๐ฎ ๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐๐๐ง๐ซ๐๐๐ - Listen & connect with customers and provide resolution to enhance customer satisfaction & retention.
๐ ๐๐ข๐๐๐ก ๐๐๐ฃ๐๐๐๐ข๐๐ฃ๐ฉ - Efficient in handling incoming/outgoing communications, booking of appointments, loading of receipts in bookkeeping tools, provide customers with products & services details.
๐ ๐ผ๐ฅ๐ฅ๐ค๐๐ฃ๐ฉ๐ข๐๐ฃ๐ฉ ๐พ๐ค๐ค๐ง๐๐๐ฃ๐๐ฉ๐๐ค๐ฃ - Skilled in scheduling/rescheduling appointments and managing calendars.
๐ ๐ผ๐๐ข๐๐ฃ๐๐จ๐ฉ๐ง๐๐ฉ๐๐ซ๐ ๐๐ช๐ฅ๐ฅ๐ค๐ง๐ฉ - proficient in creating purchase orders, invoices, bills to pay, processing attendance for payroll, and ensuring all other assigned task are completed.
โ๏ธ ๐ป๐๐๐๐ & ๐ท๐๐๐๐๐๐๐๐:
๐ Gmail, Missive, Instantly, Outlook, Googles Apps
๐ Click Up, Trello, ToDoist
๐ Amadeus GDS and Booking Websites
๐ Slack, WhatsApp, Skype, Telegram
๐ SimPro, Thera Nest, CommuSoft, Axis, Salesforce
๐ Zoom, Google Meet, Calendly
๐ Yelp, Thumbtack, House Call Pro
๐ Dialpad, RingCentral, Finess
๐๐๐ช ๐๐ ๐ฃ๐ ๐จ๐๐ฅ๐ ๐๐?
I am very adaptable, detail oriented, and always committed to provide results that align with your business goals. ๐บ๐๐๐๐
๐ ๐๐๐๐ ๐๐๐๐ ๐๐๐ ๐๐๐๐
? ๐จ Send me a message! I am available anytime for an interview! ๐
Skills
Healthcare VA
Client Support Expert
General Virtual Assistant
Bookkeeper | Xero&QB
Real Estate VA
Email Management
LeadGen Expert
Appointment Setter
Certificates
Client Support
CSR, Bookkeeping, Email Management, Appointment Setting, Healthcare, Electrical Services, and Real Estate
March 2016
-
March 2019
Wipro LTD
(Customer Care Associate)
Engaged in inbound calls only.
Create new airline bookings
Process airline rebooking for delayed/cancelled flights.
Process refunds.
Process payment
Process enrollment for frequent flyer program
March 2019
-
February 2021
Omega Healthcare Services
(Healthcare Executive)
Consolidate accounts for collection agency.
Consolidate denied claims for onshore review.
Process payments and set up payment plan.
Update COB
File/refile claim to insurance
April 2021
-
September 2022
Teleperformance
(Tier 2 - Complex Air Team)
Trained for Airline Ticketing using GDS
Rebooking flights and reissue airline tickets
Process refunds
Send email to customers with flight options for rebooking
especially for flight delays/canceled flights.
Engaged in inbound/outbound calls
May 2023
-
June 2023
Propel
(Virtual Assistant)
Taking inbound calls and outbound calls for follow up
Email Management
Data management via Google Sheets
Prechecking student requirements
Sending and replying to emails/google voice SMS
October 2023
-
May 2024
Grammar Electrical
(Customer Service VA)
Responded to customer inquiries via phone, email, or live chat.
Managed bookings for electricians and plumbers.
Assisted customers and technicians with inquiries and issues.
Handled administrative tasks such as report generation, activity booking, and follow-ups on leads and quotes.
March 2024
-
October 2024
NCT Media
(Email Manager)
Manages emails and respond to potential customers on a timely manner. Set up appointment for my client using Calendly and making sure that we have all information he needs prior to his meeting.
July 2024
-
October 2024
Phoenix Rising Center
(Client Relations Support)
As the first point of contact for clients via phone, email, or referral, I gathered client
information and insurance details, contacted insurance providers to verify network status,
and informed clients about their benefits and coverage. I created client profiles using
TheraNest, scheduled and rescheduled appointments with providers, and coordinated with
clients to ensure the submission of necessary clinical forms before intake sessions.
Additionally, I networked to obtain more referrals from other facilities, collaborated with
providers to confirm their availability, and worked with the billing team to update clients'
payment methods when needed.
September 2024
-
November 2024
TKO Properties
(Acquisition Manager)
As an Acquisition Manager, I am responsible for sourcing, evaluating, and securing strategic
real estate investments that align with company objectives. I lead the process of identifying
high-potential properties, conducting market analysis, and negotiating favorable acquisition
terms to expand the companyโs portfolio. I collaborate with internal teams, brokers, and
legal professionals to drive successful acquisitions and contribute to the companyโs growth.
Virtual Services
Independent Contract
Healthcare VA
Assisting healthcare professionals with administrative tasks, patient data, and scheduling for efficiency.
Email Management & Appointment Setting
Managing emails, organizing schedules, and handling appointment bookings to ensure smooth operations.
Customer Service Support
Resolving client issues, answering inquiries, and delivering excellent customer service for maximum satisfaction.
Virtual Assistant
Providing remote support for tasks, schedules, and communication to keep your business organized and efficient.
Bookkeeping | QuickBooks & Xero
Managing financial records, transactions, and reports using QuickBooks and Xero for efficient operations.