2022
Bachelor of Science in Psychology
Cavite State University - General Trias Campus
More Info About Me
An aspiring Filipino freelancer based in Qatar, I possess a solid background in the BPO sector, lead generation and experience as a reception agent. With several years dedicated to customer service and administrative support, my focus is on delivering exceptional results that help businesses flourish competitively.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
2025
Gonzalez Development And Investment Group - Texas USA
(General Virtual Assistant (Lead Generation))
-Develop and implement effective lead generation strategies to identify potential clients
-Guide and support colleagues in lead finding, roster management, and attendance tracking
-Manage and maintain social media platforms to promote products and increase online presence (basic level)
-Reach out to leads through calls, messages, or emails to establish contact and drive sales
-Assist clients with various administrative tasks related to their other business needs
2023
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2025
Marsa Malaz Kempinski - The Pearl, Doha
(F&B Hostess)
-Facilitating effective communication and teamwork in a fast-paced environment through coordinating with kitchen, bar, management, and various hotel departments to ensure smooth operations.
-Responding to customer requests and queries in a timely manner (personal, email and phone calls).
-Creating menu layout.
-Managing website and customers’ review platform.
-Management paper works (roster, revenue report, monthly fact sheets and inventory).
-CRM for reservation (Open Table & 7Rooms).
2022
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2023
Communication Links Solution - Cavite, Philippines
(Lead Generation Specialist)
Respond to customer inquiries regarding financial accounts via phone call.
-Assist clients with account setup, updates, and transactions.
-Resolve account issues, discrepancies, and complaints promptly and professionally.
-Educate clients on account features, services, and financial products.
-Maintain accurate records of customer interactions and transactions.
-Collaborate with internal teams to address complex account concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.