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HUMANITIES AND SOCIAL SCIENCES
Pasay City West High School- Senior High School
More Info About Me
A dependable and reliable team leader with one year of experience in the BPO sector. possess six years of work experience as a chat representative. Competent in leading a group, helping them accomplish their goals, maintaining the standard of their output while preparing agents for future career advancement. Proactive member of the team improves correspondence quality by providing excellent customer service. Dedicated to an accurate document
control, understanding of the products, and attention to detail. Adaptable, eager to pick things up, and capable of solving problems.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Telrcom Solutions INC
(Team Leader)
Include monitoring agents' conduct, performance, and adherence to corporate guidelines on a daily basis. evaluating both individual and group performance in terms of quality, customer happiness, handling times, and productivity. delivering continuous instruction to improve customer service, knowledge, and abilities. Tasks are assigned according to team members' abilities and burden capacity. ensuring that BPO standards are fulfilled by conducting routine audits and providing constructive criticism.
2022
-
2023
Telrcom Solutions INC
(QUALITY ASSURANCE ANALYST)
Provide agents with weekly audits and feedback by the due date, assess
and find markdowns to avoid errors in order to encourage enhancements and assist the business in offering high-quality services; give feedback by highlighting the learning curves; use agent Qa Talk; and be adaptable. As required, gives different internal support groups actionable data. creates and evaluates quality reports, both internal and external, for management staff review. contributes to the creation of quality standards and monitoring formats. carries out monitoring and gives the site management team trend data. employs a quality monitoring data management system to gather and monitor individual and team performance. monitors email responses from customer service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.