2014
Bachelor of Science in Hotel and Restaurant Management
Cagayan De Oro College- PHINMA Education Network
More Info About Me
My name is Eugene Dela Cruz, you can call me Uge. I am a highly motivated individual with a strong attention to detail, ensuring precise execution of tasks. I always make it my goal to keep learning and improving. I demonstrate outstanding organizational abilities, enabling effective task prioritization and the timely achievement of established deadlines.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
IntouchCX
(Customer Service Representative- Live-Chat Support)
-Ensuring real-time response to user’s questions and concerns via Live-Chat
-Educating the Airbnb users with their questions and concerns regarding cancellation and refund policies, and assisting the users by guiding them with the changes they want with their accounts.
-Providing suggested listing to guests who wants to book a reservation in Airbnb
2017
-
2021
Teletech
(Customer Service Representative- Email Support)
-Ensuring timely response to questions and concerns of customers via email
-Checking the status of their BoxyCharm parcel
-Processed replacement for damaged and missing items
- Processed refund and account cancellation
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.