2000-2012
Nursing Assistant
C-Lan Institute of Technology
More Info About Me
Hi there! My name is Eucylin Neri. I'm a Filipino citizen living in Philippines. I'm happily married and blessed with 2 awesome children. I'm a well-versed senior call center representative with 8 years of experience. My field of expertise are performing administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence, providing amicable resolution and reliable follow-up with the customer, and also maintaining customer databases through accurate and timely data entry. I also offer a wide range of services that can be tailored to meet your unique needs. From scheduling appointments and managing travel arrangements to data entry and social media management, I am here to make your life easier and more productive. My skills have allowed me to help 1000 customers with their needs and issues with great satisfaction. My certificates and pictures of small wins can attest my love, respect, dedication and determination to my job and clients. Hopefully, we will cross our paths and work together as a team and family and make your business more fruitful and prosperous. Whether you need a one-time project completed or ongoing support, I am here to help you achieve your goals. So why wait? Let's work together to take your business to the next level!
My Skills and Competencies
Customer Support
Appointment Setter
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2021
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2022
STC
(Senior Call Center Representative)
Handle escalated calls: Responsible for handling escalated calls from other agents who require assistance with more complex customer issues.
Coach and mentor junior agents: To coach and mentor junior agents, providing guidance and support as needed to ensure they provide excellent customer service.
Monitor call quality: Responsible for monitoring calls to ensure that they meet the company's quality standards and identifying areas where improvement is needed.
Maintain records: Responsible for maintaining accurate records of customer interactions and ensuring that all customer information is kept confidential.
Collaborate with other departments: Collaborate with other departments, such as sales or technical support, to resolve customer issues.
Analyze data: Responsible for analyzing call center data to identify trends and patterns and make recommendations for improving customer service.
2014
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2021
Viva Telecom
(Senior Call Center Representative)
-Specializes in communicating with clients and providing them with the needed assistance.
-Perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence.
-Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades.
-Ability to influence within team and scope of job.
-Analyze statistics and provide management team with KPI’s that will assist with efficiency, scheduling.
-Actively listens to our customers and team to understand needs.
-Critical thinking on doing the right thing for our customers.
-Maintaining customer database through accurate and timely data entry.
-Providing amicable resolution and reliable follow-up with the customer.
2013
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2014
Virginia Clinic
(Nursing Assistant)
Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.
-Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to the nursing supervisor.
-Documents actions by completing forms, reports, logs, and records.
-Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure.
-Maintains work operations by following policies and procedures.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Sales and Marketing
Building relationships with customers and clients through sales outreach, lead generation, and customer engagement.
Office and Admin ( Virtual Assistant )
Providing administrative support to the team, including managing email and calendar, scheduling meetings, and arranging