2013
BSEd Major English
Mandaue City College
More Info About Me
Customer Service and Virtual Assistant Professional | Appointment Setting Outcome-focused customer service and VA professional with experience in appointment setting and client support. Detail-oriented, accountable, and committed to delivering consistent, high-quality results. I goal to make a real contribution to your business’s success. I believe every project should be a win-win experience where both the client and I succeed together.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2025
Manulife Business Processing Services
(Customer Service Professional (Level 2))
• Handle insurance-related inquiries, claims, and policy updates with accuracy and empathy.
• Assist clients in navigating coverage options and resolving complex issues efficiently.
• Collaborate with internal teams to streamline remote communication and improve service quality.
• Maintain compliance with insurance policies and data confidentiality standards.
May 2023
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December 2023
Appointment Setter
(Appointment Setter)
• Scheduled and coordinated client appointments, ensuring smooth calendar operations.
• Contacted leads professionally and confirmed appointments with attention to detail.
• Contributed to the team’s efficiency by managing communication and follow-ups.
• Supervised a team of two appointment setters, providing guidance, monitoring performance, and ensuring daily goals were met.
August 2015
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February 2023
Concentrix
(Customer Service Representative | SME Role)
• Handled escalated customer calls and provided timely resolutions to complex issues.
• Trained and supported new team members as Subject Matter Expert (SME).
• Supervised team growth and efficiency, ensuring deliverables met company goals and service standards.
• Recognized for maintaining high customer satisfaction scores through effective communication.
Market Researcher
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August 2015)
Survey Sampling INC.
(Market Researcher)
• Gathered and analyzed market trends, consumer preferences, and competitor data.
• Conducted surveys and compiled reports for client presentations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.