April 2014
BSBA – Business Economics
Tarlac State University
Know more about me
A QuickBooks expert with a solid communication skills. I have 3 years experience as a customer service representative, 1 year experience in bookkeeping and Amazon product listing. With my exceptional interpersonal skills and time management abilities, I am prepared to significantly contribute to your company goals and objectives.
My Skills and Competencies
Social Media Management
Data Entry
Book Keeping
E-commerce
Certificates
My Experience and Education
September 2022
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December 2022
Sitel Group
(Technical Support Representative)
• Sitel Group is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies.
• Answering incoming telephone calls from intuit customers.
• Providing technical support to customers who have website issues and concern.
• Helping with bank reconciliation, bookkeeping and other QuickBooks problem.
• Assisting with website navigation.
September 2019
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August 2022
Sitel Group
(Customer Service Representative)
• Sitel Group is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies.
• Answering incoming phone calls from customers and assisting them with their product inquiries.
• Helping them with their healthcare enrollment.
Providing website navigation support if needed.
• Assisting with website navigation.
March 2018
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September 2019
Angels VA
(General Virtual Assistant / Accounting staff / E-commerce Specialist)
• Administrative Task
• Amazon and Ebay Product Listing
• Bank Reconciliation
May 2015
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August 2017
Ramee Group of Hotels, Dubai, UAE
(Ramee Group of Hotels, Dubai, UAE)
• With over 30 years of experience, we at Ramee Group of Hotels and Ramee Group of Companies, promise and prioritize the pleasure of our guests in over 40 properties across 4 countries.
• Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
• Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
• Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
• Managing hotel website for updates and promos.
July 2014
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March 2015
Puregold Price Club, Philippines
(Team Leader)
• Puregold Price Club, Inc. is a chain of supermarkets in the Philippines trading goods such as consumer products on a wholesale and retail basis. It currently has approximately 280 operating stores and over 20 food service stalls.
Head of a team that handles sales.
• Provide timely and exceptional customer service for all people who visit and shop at the supermarket.
• Mainly responsible for the day-to-day running of the team, including managing shifts, personnel issues, sickness absence, performance management and conducting appraisals
My Services
Book Keeping
Your QuickBooks expert.
E-Commerce Specialist
My experience includes product listings on Amazon and Ebay.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.