Blank
Bachelor of Science in Nursing
University Of Batangas
More Info About Me
I have over seven years of customer service experience, including Billing, Sales, and Technical support from two of the most outstanding Telco companies in the US (Comcast & ATT). My specialization is assisting customers over the phone and ensuring their needs are met by providing them with options and resolutions that will best fit their lifestyles. I also have experience in doing quality audits, listening to calls, and providing feedback to agents to make sure that quality customer service is being provided. Started freelancing back in December as a customer support associate in a Financial Service Company doing inbound and outbound calls, sending Emails, Chats, and Text messages.
My Skills and Competencies
Executive Assistant
Social Media Manager
Customer Service Representative
Data Entry
Certificates
×
![]()
My Experience and Education
2022
-
2022
Intesa Consulting/ HR
(Part-time HR Generalist)
Source candidates via Indeed and LinkedIn. Tracks applicants using the Applicant Tracking System (ATS). Conducts Pre-screening and Assessment of candidates. Background checking using Safe Hiring and My case. Process onboarding for new hires using Hello sign and Paylocity. Schedule interviews for candidates. Send email invites. Creating a Statistical Report
2021
-
2022
Stilt Inc. Financial
(Customer Support Specialist)
Handles borrower inquiries and checks the status of loan applications via Email, Phone calls, Chat, and Text messages. Assist borrowers to complete documents and applications online. Do outbound calls for payment collections for delinquent borrowers for more than 30 days. Tracks payments and payment arrangements.
2021
-
2021
TaskUs Batangas
(Customer Service Representative (Phone and Email Support) at The Black Tux.)
Tracks shipments for urgent orders. Keep track of warehouse inventory. Do outbound calls to update and assist customers regarding the status of orders and tracking numbers. Handles customers’ inquiries through emails and inbound calls using Zendesk tools. Processing order replacements.
2019
-
2021
RMS COLLECT IQOR
(Customer Service Representative in AT&T ISM Billing, Collections, and Technical Support (Direct TV))
Troubleshoots internet issues on fiber Optics and ADSL connections for customers. Troubleshoots customers’ issues regarding their DirecTV connections. Assist clients with their personal email issues / ISP-provided emails. Handles collections concerns for AT&T and Direct TV customers. Handles customers’ inquiries regarding Direct TV/ Cable TV subscriptions and internet subscriptions.
2019
-
2019
ALORICA PHILIPPINES INC
(Customer Service Representative in Amazon)
Handles customers’ inquiries about their orders. Processing orders for Amazon customers. Monitoring orders and order statuses.
2017
-
2019
ALORICA PHILIPPINES INC
(Quality Assurance Apprentice in Comcast West Billing Account)
Call monitoring and providing actionable insight. Gathering information to help improve agents’ performance. Evaluate calls to ensure quality customer service is being provided.
2015
-
2017
ALORICA PHILIPPINES INC
(Customer Service Representative in Comcast West Billing Account)
Handles billing concerns for Comcast customers. Offering new services to customers such as cable/TV, Internet, and Phone services. Basic troubleshooting with customers for issues with Cable/TV, Internet, and Phone
services.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.