2011-2013
BA in Mass Communication
Far Eastern University
Your Dream Virtual Assistant
A passionate and results-driven professional with a knack for delivering exceptional service and bringing structure to chaos. With a decade of experience in the BPO industry and virtual assistance, I’ve built a strong foundation in customer service, operations, and process optimization.
In the BPO sector, I worked with global companies, advancing from a Customer Service Representative to a Subject-Matter Expert and even stepping into a Team Leader role. I’ve led teams, provided expert guidance, and helped streamline workflows to improve efficiency and customer satisfaction.
More recently, I transitioned into virtual assistance, where I’ve supported US-based clients in customer service and administrative tasks. My ability to adapt quickly and manage multiple responsibilities has made me a valuable asset in remote work settings. Additionally, my experience as an ESL tutor has sharpened my communication and teaching skills, allowing me to effectively engage with diverse audiences.
With a background in Mass Communication and specialized training in General Virtual Assistance, E-commerce, and Social Media Management, I bring a well-rounded skill set that blends technical expertise with strong interpersonal abilities. Whether it’s optimizing processes, improving client relationships, or driving results, I thrive in roles where I can make a meaningful impact.
I’m always eager to learn, collaborate, and take on new challenges. Let’s connect—I’d love to contribute to your team’s success!
My Skills and Competencies
Social Media Management
Graphic Design
Data Entry
Customer Service
Email and Calendar Management
E-Commerce
Certificates
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My Experience and Education
2023
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2025
FREELANCE
(Virtual Assistant)
Provide remote administrative and customer support, managing emails, calendars and data entry. Assist with social media management and streamlining workflows to enhance business efficiency.
2022
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2023
TDCX
(Customer Service Representative)
Handle client inquiries and provide support via email and chat, ensuring timely and accurate responses regarding shipment status, tracking information, and logistics solutions.
2021
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2022
TASKUS
(Customer Service Representative)
Assist customers via phone by addressing inquiries, resolving issues, and providing information about orders and services.
2019
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2021
RAREJOB
(ESL Tutor)
Implement interactive lessons that focus on developing the student's speaking, listening, reading, and writing skills.
2018
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2019
TELETECH
(Subject-Matter Expert)
Provide advanced support and guidance to customer service representatives, ensuring they have the necessary knowledge and skills to address complex customer inquiries and issues.
2016
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2018
TELEPERFORMANCE
(Subject-Matter Expert / Team Lead Intern)
Provide specialized knowledge and training to the agents, analyze service metrics and collaborate with management to enhance team performance and improve overall customer satisfaction.
2015
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2015
CONCENTRIX
(Customer Service Representative)
Collect overdue payments and negotiate repayment plans while maintaining a professional and empathetic approach. Involve tracking accounts, documenting interactions, and ensuring compliance with relevant regulations to minimize risk and maximize recovery.
My Services
Graphic Design
Create visually appealing graphics for digital and print media.
Social Media Management
Create, schedule, and publish content while actively engaging with audience interactions.
Data Entry / Admin Work
Maintain and update spreadsheets, databases, and records.
Customer Service
Ensure a positive customer experience with prompt and professional support.
Email and Calendar Management
Manage emails and calendars, ensuring efficient scheduling, organization, and timely communication.
E-commerce
Manage E-commerce platforms, optimize product listings and boost online sales.