Bachelor of Science in Entrepreneurship
Philippine Women's College of Davao
Estefa Te is a Quality Assurance Analyst. With over 5 years of BPO experience and over 3 years Work at home set- up as a Junior Digital Marketing Specialist and SEO specialist.
Philippine Women's College of Davao
Auditing Client’s application requirements like Driver’s license, medical license to practice, and other documents for onboarding. Working closely with onboarding nurses and other Medical staff.
Call listening, Auditing, Call calibration, coaching. Report presenting. Auditing NPS as well as detractors from agents and providing direct and effective coaching
Auditing medical records requested by agents from facilities, Insuring agents’ 100% compliance with HIPPA and other company guidelines and policies.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
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