2018
Bachelor of Science Major in Marketing Management
UNIVERSITY OF MAKATI
Welcome to my profile :)
I firmly believe that you came across me on purpose, and I sincerely hope that you will consider giving me the opportunity to work and collaborate with you.
My previous work experiences have enabled me to develop and acquire relevant skills and knowledge that may benefit your business.
In the past, I had a job as the executive secretary to the general manager of a private hotel and hospitality firm in the Philippines. I provide administrative and clerical support to the president, general manager, and human resource manager. I also plan in-person and online meetings, record minutes, reports, and presentations, and keep track of the inventory of supplies.
I also underwent cross-training in many departments of the organization, including:
Sales & Marketing/Sales Secretary: I manage reservations under corporate and travel agency accounts, as well as prepare daily statistics and daily leads report.
Finance Department/Account Receivable: I produce daily credit card transfers, as well as oversee and manage the right filing of credit card transactions and invoices.
Food and Beverage Department/Food and Beverage Coordinator: Designed and printed flyers as well as updated the restaurant's menu via courier platforms.
Housekeeping Department/ Housekeeping Coordinator: receives requests from visitors over the phone and relays them to the room attendants, keeps track of room status, monitors, and requests for supplies.
Front Office Department/Telephone Operator & Business Center: handles guests’ general inquiries and also arranges and oversees transportation for visitors.
I've also handled inbound calls and customer service inquiries, given information on products and services, and addressed complaints while working as a customer service representative for a business process outsourcing firm under a financial account. Upon my regularization, which took six months. Tier 2-supervisor level was my new rank. If there is no manager present on shift, I am also handling manager-level calls, and if necessary, I will log in as chat support.
During my tenure, I also received numerous awards and recognition as one of the top-performing agents and quality champions.
I am a dedicated individual who values professionalism. I am passionate and keen to learn new things. I am adaptable, versatile, and a quick learner. My drive and goal are to build strong ties with my clients and provide top-notch work for the growth of your company.
My Skills and Competencies
Customer Support
Communication
Marketing & Sales
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2021
-
2022
CITY GARDEN HOTEL MAKATI
(Executive Secretary To The General Manager)
• Provides assistance to General Manager, President, and Human Resource Manager clerically and administratively.
• Serves as point of contact for executives, employees, and other business partners.
• Receives and routes memoranda, letters from guests, and other businesses.
• Plans in-person and online meetings.
• Prepares meeting minutes.
• Prepares reports & presentations.
• Monitors inventory supplies.
CROSS TRAINING:
o SALES & MARKETING DEPARTMENT/SALES SECRETARY:
• Create reports: Daily Statistics and Daily leads to monitor daily costs and productivity.
• Confirm checkouts and extensions of the day.
• Acts as point of contact for clients, guests, and employees.
• Book and monitor reservations under Corporate and Travel Agency accounts.
o FINANCE DEPARTMENT/ACCOUNTS RECEIVABLES:
• Daily Opera transfers of credit cards to their respective accounts receivable ledger.
• Monitor credit card payments and issue acknowledgment receipts.
• Maintain proper filing of invoices.
o FOOD AND BEVERAGE DEPARTMENT/FOOD & BEVERAGE COORDINATOR:
• Designed and printed flyers & other promotional materials
• Helped in updating the restaurant’s menu through courier platforms.
o HOUSEKEEPING DEPARTMENT/ HOUSEKEEPING COORDINATOR:
• Receives requests from guests over the phone and relays them to room attendants.
• Keep track of room status
• Monitors and requests supplies.
o FRONT OFFICE DEPARTMENT/ TELEPHONE OPERATOR & BUSINESS CENTER
• Handled guests’ general inquiries.
• Arranged and oversees transportation for visitors.
2018
-
2020
FIS GLOBAL SOLUTIONS
(Team Member-Customer Service Representative)
o TIER 1 AGENT
• Handled inbound calls and customer service inquiries.
• Given information on products and services.
• Addressed and resolves customers’ complaints.
• Monitor and oversees customers’ profile/accounts.
• Notates call flow in customers’ accounts for monitoring.
• Opens new accounts.
o TIER 2/SUPERVISOR
• Handled escalated calls from Tier 1 agents.
• Escalates customer’s concerns to corporate.
• Documents call flow in customers’ accounts for monitoring.
• Assist and resolve customers’ issues and concerns.
• Handled Tier 3/manager calls if there is no available manager on shift.
o CHAT SUPPORT/ TIER 1 & TIER 2 LEVEL
• Addressed and resolved customers’ concerns through chat.
• Documents chat flow in customer’s account.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Support
Provide assistance, address and resolves customer issues and concerns.
Virtual Assistance
Offers clerical or administrative assistance to businesses and clients