BS Computer Science
University of the East
N/a
University of the East
Responsible for implementing and developing the company's client procedure.
Handle and resolve issues according to the clients’ policies and procedures and ensure the issues are resolved.
Being able to make a good judgment on individual cases and escalating more serious concerns to members of the senior management team.
Accept calls and Ensure premium level of customer satisfaction in one phone call.
Analyze the customer‘s requirements and recommend products, plans or services that will match their needs. Improving sales and promoting new products/services by following the standard and maintaining the reputation of Client.
Assist and guide customers with all the required knowledge of the products and services.
Provide the required information by resolving queries, as per Client standards and maintaining premium quality of services and perform troubleshooting if required.
Receive booking orders from various agency and advertiser. Examine and plan the log sheets to make sure the ads are distributed correctly and to keep an eye on the availability of each segment as a whole.
Follow up the delivery of artworks from the Agencies and Advertisers, and verify if the artwork comply with the magazine specifications. Coordinates with the designers as well as the printing press for any revisions on the artwork before printing.
Coordinate with the Sales and Editorial Team for the magazine closing and printing. Generates and prepares monthly, weekly and daily sales analysis, and updating the Sales Sheet for the finance department, this regulates the process of issuing the invoices.
Accepting Inbound/Outbound calls from client customers and processing all the request and enquiry of the customer with regards to the Clients services.
Ensures to collect the customer's overdue bill and deliver a good customer experience and satisfaction on the service that we provide with them.
Address the entire customer’s complaints and make sure that they are resolved in time and within the given guidelines
Prepares the request for quotation for the selected approved vendors, and process all the Purchased Orders as per Material Request of the end user.
Participates in the negotiation of Purchase Contract, particularly on the Laboratory Machine Request and Reagents renewal,
Coordinates with the Vendors for ensuring the quality of the vendor's normal stock and assure the deliveries of the items according to the Purchase Orders and on time.
Evaluates, analyzes and encodes data for broadcast of commercials of various agencies and advertisers.
Maintain accuracy of various databases by ensuring that all information is correct, updated and coordinated with the system administrator.
Coordinate with the Account Executive and Traffic Supervisor for the scheduling of commercials, and assist with the creation of all station logs and record schedules.
Maintain the system master files Generates Sales and other reports for the Department Heads and Account Executives.
Prepares and follow up the pending transactions of the Account Executives for billing purposes.
Handling administrative requests and queries. Organizing and scheduling appointments with admin software
Collect and enter data in fast and efficient manner. Search the Internet for information on a wide range of subject
Enter data, maintain records and create reports and financial statements