2018
Bachelor of Science in Information Technology
Cavite State University – Bacoor Campus
More Info About Me
Hi! I’m Erycka. An aspiring individual with years of experience in various tasks. A tech-savvy and problem solver that you can rely on. Enthusiastic person with high skills in both team and independent capacities.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2024
Cashmum Lending Investors Corp.
(Operations Specialist)
Delivered scripted talks that describe the company’s process for loan application and appeal to persuade potential customers.
Explained company terms and policy.
Answered customer inquiries about loan application.
Kept track of customers that have been contacted and those who do not want to be contacted in the future.
Followed up on previous customers for potential offer of re-loan.
2020
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2021
U-PESO Philippines Lending Corp.
(Quality Assurance Specialist)
Monitored all areas of customer service proactively and suggested ways to improve the quality of service to the customer.
Studied and evaluated call recordings and provided feedback via reporting/scoring mechanism to all relevant departments.
Worked closely with QA Team Leader and Supervisor/Manager to provide feedback on call\ audits and standards, and assisting with preparation of training requirements.
Conducted live call listening and side-by-side coaching for all relevant departments.
Identified and delivered continuous proactive business improvement practices in view of providing better customer service experiences.
2018
-
2020
U-PESO Philippines Lending Corp.
(Collection Specialist)
Supervised assigned accounts to identify unresolved debts.
Developed effective repayment plans.
Researched and implemented effective collection techniques.
Performed all administrative duties related to ensuring office efficiency.
Responded to client’s account queries in a timely and professional manner.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.