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East Field College (Dallas, TX)
More Info About Me
With a background as a hotel concierge at a historic 1840 hotel for 13 years, I’ve honed exceptional customer service and problem-solving skills. Now, I'm excited to bring those talents into the virtual space as a Virtual Assistant. As a father of two, my children are my greatest inspiration, driving me to create a fulfilling career while helping others succeed.
My Skills and Competencies
Hospitality Professional
Lead Generation
Data Entry
Customer Service
Hotel Concierge Expert
Certificates
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My Experience and Education
2011
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2024
Sheraton Dallas Hotel
(Concierge/ Chief Concierge, Front Desk, PBX Phone Operator, Overnight Security)
Provide a dynamic and multifaceted opportunity to engage in key aspects of
guest services. As Chef Concierge, the primary responsibility will be to ensure guests have an
outstanding and memorable experience through personalized services and extensive knowledge
of local attractions. Additionally, this role will offer assistance to the front desk, support as a
club lounge host, and provide backup assistance with overnight security as needed.
2023
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2023
Omni Dallas Hotel
(Part time Concierge)
Provided guests with local information, recommendations, and assistance for
dining, entertainment, and transportation, ensuring a memorable and seamless experience.
2022
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2022
Greystar Realty
(Part time Residential Concierge)
Responsible for providing a high level of customer service and hospitality to
residents and guests of the property. Acting as the first point of contact, the concierge handles
inquiries, manages services, and ensures a smooth living experience for all residents.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.