Hey, I am Erwin

All About Myself

Hi there, Good day! I am Erwin Javierto. I am 24 years old. I graduated ICT strand and I'm an experienced customer service representative with an excellent track record of resolving complex issues quickly and winning customer loyalty. I am experienced Virtual Assistant (Outbound Transfer Sales Rep) total of 3 years and another 3 years working in a Business Process Outsourcing (BPO) Call center industry which deals with different customers based in the US. Customer service involves technical support and billing , promotions , order tracking and sale services on Telecommunication accounts. Lead Generation Specialist professional for 2 years who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long term relationships with customers, while consistently reaching sales targets. I have skills in Word processing, I am good in oral and written communication. I am self-motivated, honest, hardworking, and disciplined person. Lastly, I love continuous learning. I hope you will consider my application and my goal is to help in growing your business.

Thank you and Keep safe.

Erwin C. Javierto
Cebu City, Philippines
ejavierto.shs@gmail.com
Freelancer
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My Skills and Competencies

Cold Calling
Customer Service
Appointment Setter/ Lead Gen
Data Entry
Social Media Management

Certificates

GENERAL VIRTUAL ASSISTANT
CUSTOMER SERVICE REPRESENTATIVE
Best Customer Verbatim

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2019
ASIAN INSTITUTE OF COMPUTER STUDIES (Information and Communication Technology)

- Maintained a 90 and above grade (A)
- Academic Excellence Awardee
- Consistent in attendance
- Software and Hardware Education
- Web Programmer using c++, HTML, Javascript
- Managing logo and designer for the yearbook
- Student assistant for school data encoding

2016-2017
Badian National High School (Junior High)

2012-2013
BANHIGAN ELEMENTARY SCHOOL (PRIMARY)

January 2023 - March 2024
Ifficient Lawfirm (Colorado,US)
(OUTBOUND SALES AGENT)

- Contact prospective clients both outbound and inbound from MVA, SSDI, DEBT, CAMP L, ACA campaigns
- Use database, CRM, or other software to track progress with new prospects
- Report weekly sales goals and objectives
- Qualifying a clients based of questionnaire given and once qualified will be transfer over to buyer lawfirm.
- Attend trainings to stay up to date with the specifications of new service offerings and qualifications
- Vet qualified sale transfers for warm and cold leads

September 2022 - February 2023
MAC"S ELITE MARKETING (West Virginia,US)
(COLD CALLING)

- Make cold calls to generate leads from a provided spreadsheet
- Schedule appointments using calendly
- Enhancing an ad's ranking on a search engine for towing companies
- Tracking and reporting results
- Ensures marketing strategies align with overall business strategy

June 2020 - December 2022
SICG Telecommunication (Georgia,US)
(Appointment Setter)

- Do cold calling to potential customers
- Answering bill issues
- CRM operation
- Logs information via Google Spreadsheets
- Setting appointment using their phone bill statements

January 2019 - October 2022
T-MOBILE Concentrix (PHILIPPINES)
(Customer Service Representative)

- Customer Support and Problem Resolution: Address customer inquiries, concerns, and complaints via phone, email, or chat, ensuring timely and effective resolution.
- Product and Service Information: Provide accurate information about products, services, pricing, and policies, helping customers make informed decisions.
- Order Processing and Tracking: Assist customers with placing orders, processing returns, and tracking shipments, ensuring a smooth transaction experience.
- Documentation and Record-Keeping: Maintain detailed records of customer interactions, transactions, and feedback, ensuring accurate documentation for future reference.
- Customer Feedback and Improvement: Collect and relay customer feedback to relevant departments, contributing to the continuous improvement of products, services, and customer satisfaction..

2017 - 2019
KEEN PHOTO STUDIO
(Graphic Designer and Video Editor)

- Creates business logo
- Tarpaulin Designing and lay outing
- Enhancing graduation pictures, debuts, birthdays and professional ID
- Covers video footage and clip editing

My Services

Lead Generation Specialist

- Do cold calling to get prospects - Answering bill issues - CRM operation - Logs information via Google Spreadsheets

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Graphic Designer

Creates and develops the visual and auditory communication of a company/business.

Customer Service Agent

Supports the sales and marketing efforts of the company. Responsible for handling any customer complaints and questions.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines
Email :
ejavierto.shs@gmail.com


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