2014
Bachelor of Science in Business Administration
Polytechnic University of the Philippines
Get to know me!
I have been in the operations field for more than seven years specializing in customer support in various contact channels including phone, chat, and emails. I’ve handled accounts with focus in tech, gaming, retail, banking, startups, and e-commerce.
My Skills and Competencies
Data Entry Specialist
Social Media Manager
Facebook Ads Manager
Content Creator
Certificates
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My Experience and Education
2020
-
2022
noissue Limited
(Customer and Operations Support Officer)
Answers general concerns of customers via email through Zendesk.
Liaise with the team to ensure that printed materials and orders are sent out correctly and
in a timely manner.
Processes order entry and payments including refund and credit processing.
Manages and monitors orders through internal tools including Asana and BigCommerce.
As Shift POC;
Liaise with team managers to ensure the productivity of the team.
Manages email work queues depending on priorities and SLA targets.
Work with other team members to ensure that process updates are cascaded accordingly and in a timely manner.
Designed and created the productivity and updates tracker for the team.
Creates the department’s weekly newsletter through Canva.
2018
-
2020
Uber Systems Inc.
(Community Operations Specialist – IRT)
• Answered emails from users of the app for concerns related to safety and legal claims.
• Created and monitored reports of claims and severe accidents through JIRA.
• Did outbound phone calls to users of the app for urgent matters such as accidents, legal concerns, and other safety matters.
2017
-
2018
Concentrix Philippines
(Sales e-Promoter)
Answered customers’ queries through chat, via Zendesk, about product specifications, available payment methods and plans, and store availability.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.