2021
Bachelor of Science in Marine Transportation
Philippine Merchant Marine School
More Info About Me
Hello! 👋 I'm Ervin, your reliable customer service representative and virtual assistant here to make your life easier!
With one year of customer service experience and one year of experience as a seafarer."I've honed my skills in providing exceptional support and organization. Whether it's answering your questions promptly or managing your tasks efficiently, I've got you covered.
I thrive on helping others and take pride in delivering top-notch service. From handling inquiries to coordinating schedules, I'm dedicated to making your experience seamless and stress-free.
Outside of work, I enjoy watching movies, listening music and exploring nature.I believe in the importance of balance and finding joy in the little things.
Let's work together to achieve your goals and exceed your expectations! Feel free to reach out—I'm here to assist you every step of the way.
My Skills and Competencies
Customer Service Representative
Social Media Management
Data Entry
Certificates
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My Experience and Education
2022
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2024
Ibex Global Solutions Inc.
(Customer Service Representative)
Respond to customer inquiries and resolve issues promptly and courteously.
Provide product information, pricing, and availability to customers.
Process orders, returns, and exchanges accurately and efficiently.
Assist customers with troubleshooting technical issues or product concerns.
Handle customer complaints and escalate issues as needed to ensure resolution.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to address customer needs and improve service.
Strive to meet or exceed customer satisfaction goals and metrics.
Stay up-to-date on product knowledge, policies, and procedures to provide accurate information to customers.
2021
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2022
SeenSam Shipping Line
(Deck Cadet)
Assist licensed officers with deck operations and maintenance tasks.
Participate in navigational watchkeeping duties under supervision.
Support safe mooring/unmooring procedures and cargo operations.
Conduct routine maintenance and safety checks on deck equipment.
Maintain accurate records of activities and assist with paperwork.
Follow all safety protocols and company regulations.
Attend training sessions to enhance skills and knowledge.
Demonstrate teamwork and professionalism at all times.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Representative
Hello! As a Customer Service Representative, my primary goal is to ensure your satisfaction. I'm here to assist you!
Testimonials
Colleague
Ervin customer service experience is impressive. He consistently provides prompt and courteous assistance to customers, ensuring their needs are met efficiently. His positive attitude and effective communication skills make him a valuable team member.