2009
BS. Architecture
Technological Institute of the Philippines
GHL Platform Specialist & Technical Support Expert
12+ Years in Customer-Centric Tech Roles | SaaS Support | Automation & Funnel Optimization
Technically Skilled, Strategically Minded
As a GHL (GoHighLevel) Platform Specialist, I combine deep technical expertise with a customer-first approach to optimize marketing funnels, troubleshoot SaaS ecosystems, and drive platform adoption. With over a year of hands-on GHL experience—and 12+ years in technical support for companies like Apple, AT&T, and Airbnb—I bridge the gap between complex tech and user success.
Core Strengths:
✅ GHL & Marketing Automation
-Configured and troubleshooted GHL workflows, Zapier integrations, and email autoresponders.
-Led client onboarding, ensuring seamless setup and adoption.
-Analyzed user behavior with Microsoft Clarity, Google Analytics, and platform data to improve engagement.
✅ Technical Support & SaaS Troubleshooting
-Resolved 50+ live chat/ticket requests weekly for GHL-related issues.
-Performed software setup, debugging, and remote support for clients.
-Collaborated with product teams to test updates, report bugs, and improve UX.
✅ Customer Success & Optimization
-Created technical guides, video tutorials, and training workshops to boost user competency.
-Monitored support metrics (CSAT, resolution time) and reduced ticket escalations.
-Proposed tech stack upgrades based on customer feedback and usage trends.
✅ Foundational Tech Expertise
-Networking & Systems: CompTIA A+ | Windows & Mac OS | iOS Support | Basic Network Config
-Tools: GHL, Salesforce, ticketing systems (Core, Nova), CRM platforms, remote desktop tools
Why Me?
I don’t just fix problems—I prevent them. My hybrid background in technical support, SaaS troubleshooting, and marketing automation lets me:
-Translate tech jargon into actionable solutions for non-technical users.
-Spot optimization gaps in funnels, automations, and workflows.
-Build trust with clients through patience, clarity, and measurable results.
Remote-Ready: Equipped with a high-performance home office, dual monitors, and redundant high-speed internet for uninterrupted work.
Let’s Connect! I'd love to chat if you need a GHL expert who can drive adoption, streamline support, and elevate customer experiences.
My Skills and Competencies
Technical Support Advisor
Customer Experience Specialist
SEO Specialist
Data Entry
Certificates
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My Experience and Education
October 2023
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December 2024
Ascend Digital Pte Ltd
(CS and Onboarding - Product Development Team)
Provide technical expertise and support for the company’s digital marketing funnels, including integrations with tools like Zapier and autoresponders. Stay updated on the latest technologies and software updates, recommending system improvements. Troubleshoot and resolve technical issues related to the SaaS product, addressing live chat and ticket requests. Perform tech-related tasks for customers, such as software setup and configuration.
Lead client onboarding, ensuring a smooth setup experience. Use data analytics to analyze clients' usage behavior, identifying trends to maximize platform engagement and adoption. Provide actionable insights to help customers optimize platform usage.
Respond to customer inquiries and assist with product-related questions and technical issues via email, chat, and phone. Deliver exceptional customer support to ensure satisfaction and retention. Collaborate with the product development team to resolve technical issues and ensure the SaaS product meets customer needs. Work with sales and marketing teams to create technical content, such as tutorials and user guides.
Continuously analyze the company’s technology stack, recommending improvements. Track customer feedback related to technology, incorporating insights into product development. Propose software upgrades to enhance the customer experience and streamline operations. Coordinate with the product development team to test new versions, providing feedback to ensure they meet customer expectations.
Organize and conduct user training and workshops to guide customers in using the company’s products effectively. Monitor and report on customer support performance metrics, identifying areas for improvement.
2022
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2023
TDCX
(Technical Support Advisor)
Responsible for providing assistance to customers or clients who are experiencing problems with a product or service. This can involve answering questions, troubleshooting issues, and helping customers to find solutions to their problems. Guides and assists customers on how to use a product or service, or for providing ongoing support and maintenance.
2020
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2021
Full Potential BPO
(Technical Support Specialist)
Provides support to customers experiencing issues with our CCTV camera systems. Responsible for answering customer inquiries via phone, email, and online chat, and for troubleshooting and resolving technical issues.
2020
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2021
Concentrix
(Technical Support Advisor (Level 2))
Provides support to users of Apple Mac computers and related products. This may include troubleshooting hardware and software issues, answering technical questions, and providing assistance with setup and configuration of Mac products. Troubleshoot and resolve technical issues in a timely and efficient manner. Good communication skills and a customer-focused approach are essential, as the Mac technical support specialist will often be interacting with users who may be frustrated or unsure of how to resolve their technical issues.
My Services
Customer Experience Specialist
With a focus on cultivating positive interactions and fostering long-term customer loyalty.
Technical Support
Introducing a savvy expert with an unparalleled knack for troubleshooting computer hardware and software issues.
Ticketing and Case Management
Streamline and centralize the handling of complex customer cases.
SEO Specialist
Comprehensive Website Analysis, Keyword Research, and Optimization, On-Page and Off-page Optimization, Content Strategy