2009
BS. Architecture
Technological Institute of the Philippines
More Info About Me
Look no further for a highly skilled and detail-oriented Customer Support Specialist. I possess the power to provide exceptional customer service and technical assistance that will leave you in awe. With over 10 years of industry experience, I've acquired a comprehensive understanding of a wide range of technologies, allowing me to tackle hardware and software challenges with lightning speed and efficiency.
But wait, there's more! My excellent communication skills and ability to keep cool under pressure make me a true asset, even in the face of high-stress situations. Just imagine the peace of mind you'll have knowing that I'll be there to save the day and resolve your technical issues in a timely and professional manner. Don't take my word for it—my track record speaks for itself. In my previous role at TDCX, clients couldn't stop singing my praises as I swooped in to vanquish their technical troubles.
So, if you're in need of a Customer Support Specialist with the skills to conquer any challenge and the customer service finesse to leave you smiling, look no further. Together, we'll unlock the full potential of your technology and embark on an adventure of seamless operations and satisfied customers.
My Skills and Competencies
Technical Support Advisor
Customer Experience Specialist
SEO Specialist
Data Entry
Certificates
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My Experience and Education
2022
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2023
TDCX
(Technical Support Advisor)
Responsible for providing assistance to customers or clients who are experiencing problems with a product or service. This can involve answering questions, troubleshooting issues, and helping customers to find solutions to their problems. Guides and assists customers on how to use a product or service, or for providing ongoing support and maintenance.
2020
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2021
Full Potential BPO
(Technical Support Specialist)
Provides support to customers experiencing issues with our CCTV camera systems. Responsible for answering customer inquiries via phone, email, and online chat, and for troubleshooting and resolving technical issues.
2020
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2021
Concentrix
(Technical Support Advisor (Level 2))
Provides support to users of Apple Mac computers and related products. This may include troubleshooting hardware and software issues, answering technical questions, and providing assistance with setup and configuration of Mac products. Troubleshoot and resolve technical issues in a timely and efficient manner. Good communication skills and a customer-focused approach are essential, as the Mac technical support specialist will often be interacting with users who may be frustrated or unsure of how to resolve their technical issues.
My Services
Customer Experience Specialist
With a focus on cultivating positive interactions and fostering long-term customer loyalty.
Technical Support
Introducing a savvy expert with an unparalleled knack for troubleshooting computer hardware and software issues.
Ticketing and Case Management
Streamline and centralize the handling of complex customer cases.
SEO Specialist
Comprehensive Website Analysis, Keyword Research, and Optimization, On-Page and Off-page Optimization, Content Strategy