2012
Diploma in Information Technology
STI College Tagaytay
More Info About Me
Experienced support specialist with a background in tech support, customer service, and background research. I help businesses solve problems, support their users, and deliver fast, reliable results. Detail-oriented, adaptable, and ready to take on freelance projects with professionalism and care.
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creation
Data Analytics
Certificates
My Experience and Education
2025
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2025
TaskUs Philippines
(Customer Specialized Pod Representative)
Handles customer accounts focusing on payment issues, unauthorized charges, and account deactivation/reactivation. Resolves complex inquiries with internal teams, ensures customer satisfaction, and maintains accurate records for all interactions.
2025
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2025
DigitalBytes Financial Consultancy Services
(QuickBooks Bookkeeping Intern)
Assisted in managing financial transactions and reports using QuickBooks Online, including invoicing, payables, bank reconciliation, and account monitoring to ensure accurate and organized records.
2024
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2025
iQor Philippines Inc.
(Technical Specialist)
Delivered expert technical and customer support, resolving a wide range of device, network and account-related concerns through effective troubleshooting and product knowledge.
2022
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2023
ScoutLogic
(Criminal Researcher)
Conducted background checks in compliance with FCRA and client specifications focusing on criminal records. Contacted courts and relevant institutions to verify information, ensuring accuracy, confidentiality, and timely reporting of all findings.
2019
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2022
SYKES Asia Inc.
(Subject Matter Expert)
Provided Tier 1 troubleshooting and customer service support while assisting team members with complex issues. Managed administrative tasks such as preparing performance reports and scorecards to track team progress.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.