Bachelor of Science in Tourism Management
University of the East
I'm Ernesto Tatierra, a dedicated individual with extensive experience in providing top- notch customer service. While I may be new to freelancing, my background in handling a diverse range of customers has equipped me with valuable skills that I am excited to bring to the table.
Throughout my career, I have honed my communication, problem-solving, and interpersonal skills, ensuring that each customer interaction is positive and memorable.
Whether it's resolving inquiries, managing complaints, or providing personalized assistance, I thrive on exceeding expectations and leaving a lasting impression.
While transitioning into freelancing, I am eager to leverage my customer service expertise to deliver exceptional results for my clients. I am committed to clear communication, attention to detail, and delivering work that meets and exceeds your expectations.
Although I may not have freelancing experience yet, I am enthusiastic, quick to learn, and dedicated to delivering high-quality work. I am eager to embark on this new journey and contribute my skills to your projects.
Let's connect and explore how I can add value to your team!
University of the East
• Provide a variety of support after the sailing of the guests.
• Promotes Captain Club and handles all related concern.
• Provide web support to the guest to ensure guest satisfaction
• Assist with complaints, orders, errors, account questions, cancelations of orders , and
queries
• Documents all calls handled accurately.
• Check customer problems and fixes in the solution database.
• Dispatch technician if needed.
Providing varied support for all customers, ensuring online satisfaction.
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