2013
Software development
ACLC
More Info About Me
Dedicated and adaptable professional with 9 years of experience in customer service, order management, and virtual assistance. Skilled at handling diverse tasks across industries including retail, programming, e-commerce, and customer support. Strong background in problem-solving, multitasking, and delivering empathetic, customer-focused solutions. Proven ability to quickly learn new systems and adapt to changing environments, with a consistent track record of reliability and performance.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2024
IMPACT BRANDS
(CUSTOMER SERVICE REPRESENTATIVE)
Provided outstanding customer support by addressing inquiries and resolving issues
across multiple communication channels, including phone, email, and chat. Effectively handled customer
concerns, offered detailed product information, and recommended personalized solutions. Ensured
seamless team collaboration by maintaining accurate records of interactions and follow-up actions.
Oversaw order processing, resolved complaints, and coordinated with other departments to escalate and
address complex issues. Utilized comprehensive product knowledge to foster strong customer
relationships, delivering exceptional service while demonstrating empathy and understanding to meet
customer needs.
2021
-
2021
PROJECT WIFI
(VIRTUAL ASSISTANT/DROPSHIPPING)
We manage our clients' e-commerce stores on Walmart, handling tasks such as setting
prices, listing items, and updating tracking statuses whenever items are sold.
2016
-
2020
CNM BPO SOLUTIONS
(ORDER PLACER/CUSTOMER SERVICE REPRESENTATIVE)
Coordinated and placed customer orders by contacting restaurants and ensuring
accurate data entry into the system. Consistently verified and cross-checked orders to maintain quality
and accuracy. Managed customer inquiries and resolved complaints professionally, maintaining detailed
records of interactions. Delivered exceptional service in a fast-paced environment while meeting
productivity and quality benchmarks.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.