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Bachelor of Science in Education
Bestlink college of the Philippines
More Info About Me
Hi! I'm Erna Duarte Villamor, and I'm 27 years old. I'm currently employed as a full-time Customer Service Advocate for an In-House-based BPO firm. In addition to working full-time, I accept commission-based art projects as a side income. In my spare time, I enjoy dabbling in my crafts and painting whatever I want. I also enjoy taking short online courses to improve my skills and knowledge. I look forward to working with you soon!
My Skills and Competencies
Social Media Manager
Customer Service Representative
Content Creator
Certificates
My Experience and Education
2019
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2022
Optum global solutions
(Customer Service Representative)
Advocate for member services handling Prescription drug plan (PDP) and Medicare advantage (MA) for medical and retirement plan.
2018
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2018
Convergys
(Technical support representative)
Technical support for AT&T-Uverse account. Also handled Direct Tv technical support account.
2017
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2017
Teletech
(Customer Service Representative)
Sales representative for Verizon account.
September 2016
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August 2017
The results Companies
(Customer service representative)
customer support handling Target.com (Online Shopping account) , H&R Block (Seasonal Financial and Tax Account) and Sprint assurance wireless (TELCO)
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.