2019
Financial Management
Father Saturnino Urios University
More Info About Me
Hello I am Erna I have a one year old son and I really love working from home. I have three years of experience working at M Lhuillier in the Philippines, where I handled money- related transactions, balanced funds using the M Lhuillier system, and assisted customers with their financial concerns. I have one year customer service answering clients inquiries, hitting the minimum quota when it comes to sales. I also give the chance to work administrative task, data entry. I am passionate and efficient in helping professionals and business owners lighten their workload. I’m flexible and dedicated, always putting in my best effort to handle tasks properly.
My Skills and Competencies
Bookkeeping
Executive Virtual Assistant
Data Entry
Customer Service Representative
Certificates
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My Experience and Education
2024
-
2025
Freelancer/ Outsourcing
(Customer Service Representative)
Responsive to any inquiries to give quality customer satisfaction. Handling multiple chat and inquiries while maintaining a professional interaction.
Follow up with customers to ensure satisfaction and resolution of issues.
Escalate unresolved issues to the appropriate departments when necessary.
Meet performance goals such as call handling time, customer satisfaction, and quality assurance standards.
2023
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2023
Wp Construction
(Admin Staff/ Secretary)
Provide administrative support to engineers, project managers, and site supervisors. Handle filing, encoding, and organizing documents related to construction projects (ex, permits, blueprints, contracts, delivery receipts).
Maintain and organize physical and digital office files and documents.
Prepare and process forms, records, and reports. Assist in inventory and supply management (ordering, receiving, monitoring).
Coordinate meetings, schedules, and office activities.
Handle basic data entry and encoding work.
Answer phone calls, emails, and direct inquiries to appropriate personnel.
2019
-
2022
Mlhuillier Philippines( Ms Excel Expert)
(BranchTeller)
I am responsible for processing customer transactions accurately and efficiently, including remittances, pawn transactions, bills payments, money exchanges, and other financial services.
Provide professional and courteous customer service to all clients.
Process money remittance transactions (domestic and international), including sending and receiving money.
Handle pawning transactions including appraisal, loan releases, and redemptions.
Accept bill payments, e-load services, and other related transactions.
My Services
Executive Virtual Assistant
Manage executive calendars, schedule meetings. Maintain confidentiality of sensitive information.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics. Make sure to have a correct Data collection.
Customer Service Representative
Respond to customer inquiries inbound and outbound calls. Ensure that you meet the higher sales.
Bookkeeping
Record day-to-day financial transactions and complete the posting process. Reconcile bank accounts, credit card stateme