2019
Bachelor of Science Information Technology
Trimex Colleges Inc.
More Info About Me
N/A
My Skills and Competencies
Problem Solving
Computer Literate
Social Media Management
Strong Work Ethics
Insurance Knowledge
Customer Service
Graphic Design
Certificates
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My Experience and Education
2021
-
2023
Optum Global Solution
(Customer Service Billing Representative)
Assists customers when it comes to billing matters. Answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, giving instructions, update bill status, give necessary guidance, information and solve the concern of customers and offer other services.
2019
-
2021
Alorica
(Customer Service Representative)
Responsible for ensuring customer satisfaction by assisting those with issues and concerns related to their health, making decisions as needed off-hours or without supervision to ensure uninterrupted supply of product to customer.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Collections
Resolving overdue bills and collecting payments from those individuals
Customer Service Representative
Provide solutions that fit those individualized situations and prioritize the customers' needs.