Hello there, I'm Erlie

More Info About Me

I am an experienced Virtual Assistant in Amazon and Shopify Dropshipping with a proven track record of effectively managing seller accounts, optimizing product listings/pages, importing products, handling inventory, providing customer support, and managing order fulfillment. Additionally, I have several years of experience in Sales and Marketing, enabling me to deliver top-notch customer service. I possess strong attention to detail, am highly organized, and have excellent communication skills.

Erlie Gamboa de la Cruz
Pampanga, Philippines
ellieowrk24@gmail.com
Freelancer
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My Skills and Competencies

Sales and Marketing
Shopify Specialist
Amazon Dropshipping
Customer Service

Certificates

Sales & Marketing Executive Recognition
Amazon Virtual Assistant Recognition
Shopify Training

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2016
Bachelor of Science in Tourism

President Ramon Magsaysay Technological University, former RMTU - Iba Campus

2015
Food & Beverage Services NCII

Food & Beverage Services

2021 - 2024
1HWW / Future Ecom
(Amazon Virtual Assistant)

Optimizing product research and listing, Customer Service, Email management, Order fulfillment, Creating/managing spreadsheet data, Managing Returns/Refunds and claims, Resolving policy violations, claims, appeals and monitoring performance notifications.

2020 - 2021
Customer Frontline Solutions under Meralco
(Digital Customer Care Representative - Social Media)

Live Chat Agent - Customer Support

2018 - 2020
CROWN PEAK Estate Developers Inc. TRILLO BAY VILLAS
(Sales Officer)

Oculars, Managing Billings and Property Contracts, Document processing and organizing, Managing clients inquiries and requests.

2017 - 2018
Tree Top Adventure Phils Inc.
(Sales and Marketing Officer)

Oculars, Billing, Cold Calling, Email blasting, Corporate Sales Visits, Team Building Organizer, Attending Expo's, etc.

2015 - 2016
Prime Asia Hotel
(On the Job Training)

Front Office, Sales and Marketing, F&B Department

My Services

Shopify Specialist

Enhance Shopify: Optimize, customize, and manage with expertise. Top-tier product, support and analytics for success.

Amazon Dropshipping

Managing Seller Central accounts, Product Research, Order Processing, Appeals and Claims submission

Customer Service

Build positive relationships, handle inquiries, resolve complaints, customer satisfaction and steadfast loyalty.

Testimonials

Author

Amazon Store

"@Erlie you are the best :)" - Lovely (OM)
"Amazing. We are very happy to have you in our team. Have an amazing week :)". - Danny (COO)
"I am quite pleased with @Erlie's professionalism and commitment to always do her best". - Mauricio (client)
"Thank you for your hard work" - Mauricio (client)
"That's all time hight for today's profit @Erlie! woo hoo! - Lovely (OM)

Author

Amazon Dropshipping

"Wow amazing profit today! Great job @Erlie" - Mauricio (Client)
"Thank you for your effort @Erlie" - Lovely (OM)
"You're on roll @Erlie, *****(store) is number 1 as of the moment" - Lovely (OM)
"Thanks. No need to worry. The team did all possible due diligence, and did what was important to avoid negative reviews. Much appreciated. Great work". - Mauricio (client)

Author

Amazon Dropshipping

"Thank you for your hardwork" - Mauricio
"Hi team, I am happy to announce that ******** is consider one of our top perfromers for thi month. I would like to take a moment to congratulate Erlie, Lovely and Dale for making it happen. We hope to continue to see those results in the future if not better!" - Danny


Works

Selling on Amazon

Product Research - Home d...

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Pampanga,
Philippines
Email :
ellieowrk24@gmail.com


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