2011
Hotel and Restaurant Management
Polytechnic University of the Philippines
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
Bank of Commerce
(Branch Operations Officer)
• Managed day-to-day operations, oversaw staff performance to maintain high service standards.
• Oversaw compliance with regulatory requirements, reducing risk of fines and enhancing branch reputation. \
• Analyzed customer documents for KYC compliance, identifying discrepancies and mitigating potential risks.
• Promote customer retention by attending to customers with exceptional service standards.
2011
-
2019
Bank of Commerce
(Customer Service Assistant)
• Serving customers by managing documents, information, and financial transactions in an organized, efficient and secure manner.
• Assisting customers with opening new accounts, gathering necessary information, and providing guidance on banking products and services.
• Verifying customer identity, assessing risks associated and securing approval if needed.
• Ensuring compliance with regulatory standards and industry guidelines.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.