2021
Bachelor of Science in Civil Engineering
Divine Word College of Calapan
More Info About Me
I'm Eric Lorenzo Apostol, but you can call me Eric. My journey has been a rollercoaster, starting with a passion for Civil Engineering, where I thrived on blueprints and calculations. But fate led me to discover a talent in IT Service Desk, where I excelled at diagnosing and fixing tech issues.
Now, I'm venturing into a new adventure as a virtual assistant. Despite lacking direct experience, I'm a quick learner with a keen eye for detail and strong problem-solving skills. My background in engineering taught me to think logically, while my time in IT honed my communication abilities.
As I embark on this new chapter, I'm fueled by excitement and determination to leverage my technical expertise and communication skills to excel as a virtual assistant. While challenges may arise, I'm eager to overcome them and thrive in this dynamic role
My Skills and Competencies
Seo Content Writing
QuickBooks Bookkeeping
Bookkeeping
Data Entry
Certificates
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My Experience and Education
2022
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2023
Accenture
(Associate IT ServiceDesk)
The Service Desk Agent is the first point of contact for the users who call the IT Service Desk. While providing the highest level of customer service, the agent must answer incoming calls, track all information in a call tracking tool, uses a knowledge-based tool along with their expertise to resolve level 1 requests in a timely fashion or escalate to appropriate level 2 team whenever needed.
2021
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2021
Ajune BPO Outsourcing, Inc
(Customer Service Representative)
The primary responsibility will be to engage with our customers in a friendly and professional manner, addressing their inquiries and concerns promptly and effectively. Whether through phone, email, or live chat, you will serve as the frontline ambassador of our company, ensuring that every interaction leaves a positive impression
My Services
Bookkeeping
QuickBooks Bookkeeping
Data Entry / Web Researcher
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