2016
Bachelor of Science in Computer Science
St. Clare College
Meet me
I am Ericka and I am currently a customer service representative. I have been in BPO industry for 3 years now providing excellent customer service for US based customers. I also previously worked as an assistant teacher in Dubai where I honed my communication skills as I have to deal with different nationalities. I am dependable and have excellent time management skills.
My Skills and Competencies
Data Entry
Customer Service
Certificates
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My Experience and Education
2021
-
2023
TaskUS
(Technical-Sales Representative)
I answer incoming calls and assist customers with their technical and billing concerns, I also study customer's needs and create opportunities to make a sale.
2020
-
2021
Teleperformance
(Technical Support)
I provide solutions to issues experienced by users of technological products and services over the phone. I also maintain a record of every call interaction using a computer system and a special tracking software.
2017
-
2020
Jebel Ali Village Nursery
(Assistant Teacher)
I reinforce lessons presented by teachers by reviewing material with students one on one or by small groups. I also help teachers with record keeping and tracking attendance.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.