I'm a versatile, reliable virtual assistant with a genuine passion for supporting businesses and professionals in reaching their goals. With a sharp attention to detail and exceptional organizational abilities, I excel in providing top-tier administrative support and ensuring smooth operations. Allow me to be your trusted virtual assistant, fully committed to helping you thrive and achieve outstanding success.
Polytechnic University of the Philippines
I was responsible for efficiently processing documents in reverse mortgage applications. This involved conducting quality assurance audits to guarantee compliance with lender and agency requirements. I meticulously verified borrower information, ensured the inclusion of all necessary documents for assignment, and thoroughly reviewed the completeness of submission packages. Furthermore, I diligently inputted all required fields into our database system using MS Tools, Adobe/ Fox-it pdf and performed data transfer from paper documents . Through my consistent efforts, I consistently achieved outstanding performance in increasing the number of completed loans on a monthly basis.
In my previous role, I provided exceptional customer service for ISM and Telco accounts, addressing a wide range of inquiries regarding TV, Internet, and Postpaid services. I efficiently handled billing inquiries and resolved billing errors, accommodated service change requests, and offered basic tech support assistance. Additionally, I scheduled appointments for technical visits and adeptly presented current promotions to customers. As a result of my efforts, I successfully boosted customer satisfaction by an impressive 20% within a span of one year.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
"Ericka is the most optimistic person I know. Despite encountering unfavorable news, she never utters a single complaint, and I find that incredibly inspiring. Whenever she faces coaching opportunities, she consistently exhibits her unwavering dedication, staying committed throughout every call. I extend my gratitude for your diligent efforts and offer heartfelt congratulations on successfully reaching your one and done goal, while also maintaining a consecutive six-month streak of VOC excellence! Your remarkable achievements speak volumes about your incredible abilities!"
"My name is Ruben, former supervisor of Ericka Cruz in ICS, as her superior, I would say she's doing a really great job and a vital member of my team, she has been a great addition to my team since day 1, a team player that often suggests more efficient ways to work with a great outcome and she finds creative solutions to problems the team dealing with. Working with her is a pleasure."