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Associate in Computer Technology
St. John Technological College of the Philippines
More Info About Me
If you're looking for help in general customer service, chat/email/ticket support, and e-commerce assistance, I am the person you should consider working with.
I have five years of experience in the mentioned job areas and am proficient in handling platforms such as Shopify and Etsy. Additionally, I can create graphic images and perform basic video editing using Canva. I am proficient in Microsoft Word and familiar with Excel.
I am a highly resourceful individual and can work with minimal supervision. Above all, I am passionate about everything I do and I can multitask effectively. I love learning new things, which is why I am dedicated to continuously expanding and enhancing my skills and knowledge.
All I need is your trust in my potential and an opportunity to demonstrate my capabilities.
My Skills and Competencies
Graphic Design w/ Canva
Data Entry
E Commerce
Social Media Management
Certificates
My Experience and Education
September 2024
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2025
Upwork
(Social Media & Customer Service)
• Find and connect with influencers that match the client’s criteria for product endorsements.
• Manage social media accounts, including Instagram, TikTok, and YouTube.
• Create and post engaging content, including product images, recipes, videos, and informative posts.
• Edit photo and video content using Canva.
• Manage Shopify store, and respond to inquiries via email (Microsoft Outlook) and social media messages.
July 2023
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December 2024
Meridian Prime Industries UAB
(Support Team Agent, Document Specialist)
• Handle inquiries, and other concerns using customer support tools like Freshdesk and Freshchat, as well as communication platforms like Skype and Telegram.
• Log records and maintain data in Microsoft Excel.
• Create and organize support documents.
• Handle deposit traces by navigating various back-office sites.
2023
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2023
Upwork
(E Commerce Assistant)
• Product Listing
• Create and upload product description, recipes & images
• Create blog post
• Add images from Canva
• Manage various online stores and make necessary
adjustments based on the client's instructions
• Quickbooks and Shopify match
2018
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2018
VXI Panorama
(Customer Service and Sales Associate (International Account))
• Resolve customer’s concern, Promote product
• Up-sell/ Upgrade products to existing customers
• Ensure calls are answered in a timely and professional manner
• Uphold integrity in handling customer’s account information in each and every call
2014
-
2015
Teletech
(Customer Service Representative (International Account))
• Resolve customer issues / problems
• Provide information about products and services
• Resolve bill issues and Process billing and payments
• Terminate account ; Change account ownership ; Move service location
• Process orders ; Generate sales